Senior Product Support Engineer (H/F) - GOODRICH ACTUATION SYSTEMS LIMITED (UK)

Safran est un groupe international de haute technologie opérant dans les domaines de l'aéronautique (propulsion, équipements et intérieurs), de l'espace et de la défense. Sa mission : contribuer durablement à un monde plus sûr, où le transport aérien devient toujours plus respectueux de l'environnement, plus confortable et plus accessible. Implanté sur tous les continents, le Groupe emploie 100 000 collaborateurs pour un chiffre d'affaires de 27,3 milliards d'euros en 2024, et occupe, seul ou en partenariat, des positions de premier plan mondial ou européen sur ses marchés. Safran est la 2ème entreprise du secteur aéronautique et défense du classement « World's Best Companies 2024 » du magazine TIME. Safran Electronics & Defense propose à ses clients des solutions d'intelligence embarquée leur permettant d'appréhender l'environnement, de réduire la charge mentale et de garantir une trajectoire, même en situation critique, ce dans tous les environnements : sur terre, en mer, dans le ciel ou l'espace. La société met les expertises de ses 13 000 collaborateurs au service de ces trois fonctions : observer, décider et guider, pour les marchés civils et militaires.

Mission description

Senior Product Support Engineer Wolverhampton On Site with some Hybrid working by agreement Skills: Supportability, ILS, Engineering, Hydro-mechanical, Integrated Logistics Support, Logistics Support analysis, Actuators, Electro-mechanical, Tech Pubs, CMMs, Maintenance Manuals, Service Bulletins, In-Service Support, Maintainability Looking after the people who make Safran great is our priority. We offer a range of flexible benefits designed to support you—both in and out of work, including: • Competitive salary and annual bonus and pay review • 25 days' holiday + bank holidays • Private medical insurance • Comprehensive health cash plan • Flexible working options • Pension (up to 10% employer contribution) and life assurance • Early finish on Fridays • Professional development, ongoing training, mentoring • Onsite amenities: parking, restaurant, bicycle storage, showers • Family-friendly and accessible workplace policies Safran – Here, we craft excellence together. At Safran, excellence is a journey – and we'd love you to be a part of it. As a trusted global leader in aerospace, defence, and space, we are proud to be a company where diversity, innovation, and opportunity come together to shape a sustainable future where we can all succeed together through a shared vision About Safran Actuation Systems UK Safran Actuation Systems UK is a world-class centre for the design, manufacture and support of actuation and flight-control solutions used across commercial, military and rotary platforms. With major sites in Wolverhampton and Banbury, our teams play a critical role in delivering innovative, reliable and safe systems that keep aircraft performing at their best. We are looking for passionate individuals to join our Aftermarket Support team as a Product Support Engineer at our Wolverhampton site. Your Role As a Product Support Engineer, you'll play a critical role in supporting our in-service aerospace products, providing technical expertise and innovative solutions to Prime Contractors, Airline Operators, and Aftermarket teams. You'll also support the introduction of new products, ensuring readiness and maintainability from day one. Key Responsibilities • Deliver technical advice and problem resolution for in-service equipment (both externally and internally) and new product introductions. • Monitor product reliability, identify fault trends, and drive systemic improvements. • Develop robust troubleshooting strategies at the system level. • Prepare and deliver engaging training material for Aircraft Operators. • Collaborate with Technical Publications to ensure accuracy of technical manuals and bulletins. • Support development of repair schemes and management of rotable parts. • Contribute to maintenance planning, direct maintenance cost analysis, and in-service readiness. • Represent Safran in technical reviews with customers and provide expertise to our Customer Response Centre.

What You'll Bring • Mechanical or electrical engineering background (Essential) • Practical/hands on experience (Desirable) • Knowledge of hydro-mechanical or electro-mechanical systems (Essential) • Exposure to Highlift/Nacelle Actuation or Military systems (Desirable) • Strong analytical and computer literacy skills (Essential) • Experience with ILS/LSA methodologies (Desirable) • Ability to think globally regarding the impact of product changes