Senior HR Business Partner

Join Komplex Group and Shape the Future of Our People Strategy

At Komplex Group, we're driven to deliver outstanding care and support that transforms lives. With compassion, innovation and integrity at our core, we're building a better future—one person at a time.

Location: Telford (Office Based)

Contract: Full-Time | Permanent

Salary: To be discussed during interview

A Strategic HR Leadership Opportunity

As Komplex Group continues to grow across healthcare, social care, supported accommodation and clinical services, we're looking for an experienced Senior HR Business Partner to play a key role in shaping our people strategy and supporting our ambitious growth plans.

This is a senior leadership opportunity requiring a commercially focused HR professional with significant experience within the healthcare, social care or wider regulated care sector.

Sector experience is essential. The complexity of our services, regulatory responsibilities and diverse workforce requires an HR leader who understands the operational challenges of regulated care environments and can provide credible strategic advice, practical HR solutions and confident leadership from day one.

Working closely with Directors and senior leaders across the Group, you'll influence business decisions, lead organisational change, manage complex employee relations matters and help create a high-performing culture that enables our teams to deliver exceptional care.

About Komplex Group

Komplex Group is a family of specialist services providing complex care, healthcare, supported accommodation and clinical services across the UK.

Our people are at the heart of everything we do. We're committed to creating an environment where colleagues feel supported, valued and empowered to develop their careers while making a genuine difference to the lives of those we support.

The Role

Reporting into the senior leadership team, you'll provide both strategic and operational HR support across the Group, partnering with senior stakeholders to deliver people-focused solutions that align with business objectives.

You'll lead on complex employee relations matters, organisational change, workforce planning, leadership coaching and policy development while ensuring compliance with employment legislation, CQC regulations and HR best practice.

This role is ideal for someone who is confident challenging constructively, influencing senior stakeholders and building trusted relationships across all levels of the organisation.

Key Responsibilities

• Partner with Directors and senior managers to provide strategic HR advice aligned to business objectives.
• Lead complex employee relations cases, including disciplinary, grievance, capability, absence management and organisational change.
• Coach and develop managers to strengthen leadership capability and people management skills.
• Support organisational design, restructures, workforce planning and change programmes.
• Ensure compliance with UK employment legislation, CQC regulations and internal governance standards.
• Develop, review and implement HR policies and procedures.
• Analyse workforce data and HR metrics to identify trends and drive continuous improvement.
• Support succession planning, talent development and leadership initiatives.
• Work collaboratively with Recruitment, Learning & Development and operational teams to enhance the employee experience.
• Lead and contribute to strategic People projects across the Group.
• Promote employee engagement, wellbeing, inclusion and continuous improvement.
• Ensure HR systems, records and reporting remain accurate, compliant and up to date.
  
  

Essential

About You

• Proven experience as a Senior HR Business Partner, HR Business Partner or similar senior HR generalist role.
• Previous HR experience within healthcare, social care, complex care, domiciliary care or another regulated care environment.
• Strong working knowledge of UK employment law and HR best practice.
• Extensive experience managing complex employee relations cases.
• Experience partnering with senior leaders and influencing business decisions.
• Experience supporting organisational change and business transformation.
• Commercially aware with the ability to balance people priorities alongside operational objectives.
• Excellent communication, coaching and stakeholder management skills.
• Highly organised with strong attention to detail.
• Experience using HR systems and Microsoft Office.
• CIPD Level 5 qualified (Level 7 desirable).
  
  

Desirable

• Experience supporting CQC-regulated services.
• Experience managing TUPE, acquisitions or organisational growth.
• Experience developing HR strategies and people initiatives.
• Knowledge of organisational development and workforce planning.
• Experience using HRIS platforms and HR analytics.
  
  

Why Join Komplex Group?

• Competitive salary
• Opportunity to influence business strategy within a growing national organisation.
• Work alongside an experienced and passionate senior leadership team.
• Genuine career development and progression opportunities.
• 24/7 GP access and mental health support for you and your immediate family.
• Free counselling, wellbeing support and life guidance.
• Life insurance.
• Employee recognition programme.
• Retail discounts and employee reward schemes.
• Discounted gym memberships.
  
  

Additional Information

This post is subject to a Basic Disclosure and Barring Service (DBS) check and satisfactory pre-employment vetting in line with the Company's Recruitment and Vetting Checks Policy.

Please note: We are currently only able to progress applications from candidates who already hold the right to work in the UK, as we are unable to provide visa sponsorship for this position.

Visit us at: www.komplexgroup.co.uk