Senior Bike Repair Specialist

The role
We're looking for a Senior Bike Repair Specialist who enjoys helping customers and loves fixing bikes even more. As a Fettler, you will play a critical role in ensuring that our customers receive the best possible service, and that our workshops are efficient, well-managed, and always up to standards. You will be responsible for diagnosing and repairing a wide range of bicycle problems, recommending and selling appropriate parts and accessories, and maintaining accurate records of all repairs and transactions. The Senior Bike Repair Specialist role is for those who have enough confidence in their ability to repair a wide variety of bikes and their customer service that they are able to support both the Mechanics and the Workshop managers with their key responsibilities.
Skills & experience
• At least 3 years’ experience working as a Mechanic or Senior Mechanic. • A passion for cycling and fixing bikes. • Excellent with customer interaction in person, over the phone and via email. • Comfortable handling, ordering & selling stock. • Very well verse when using technology in the workshop daily. • A problem-solving mindset with a resilient & determined nature. • A willingness to share knowledge and help others progress. • A can-do attitude for working in different seasons & environments. • Experience navigating multiple B2B’s to find the right part for the right bike. • Eligibility to work in the UK. • Experience riding a cargo bike (advantageous). • Cytech or equivalent qualifications (advantageous).
Key accountabilities
• Perform high-quality repairs and maintenance services for bicycles of all types. • Provide exceptional customer service and build strong relationships with customers. • Accurately diagnose problems and recommend appropriate repairs and parts. • Keep accurate records of all repairs and transactions. • Ensure that the workshop is clean, well-organized, and well-maintained. • Continuously improve your skills and knowledge through ongoing training and development • Collaborate with other team members to deliver outstanding service and achieve business goals. • Support mechanics in their role whether it is spreading your knowledge or providing support with customer service queries. • Steer the ship when the workshop manager is away or unavailable.
Benefits
• Life assurance • Exclusive discounts at major retailers, restaurants, holidays and much more • Generous staff discounts for you and your family • Award-winning training and development, with fantastic career prospects • Wide range of wellbeing support for you and your family (Employee Assistance Programme) • Kwik Fit Club • Free MOT • Cycle to Work Scheme • Trade prices on bike parts and accessories from the day you start, to keep your own bike going for a better price. • 28 days annual leave per year, and an extra day off for your birthday and an extra 3 days leave around Christmas. • Monthly team activities. • Lunch for the team is on us every fortnight.
About us
Fettle is a rapidly expanding bike repair and service company that is dedicated to promoting sustainable transportation and making cycling more accessible for everyone. We are passionate about providing the highest-quality repair and maintenance services for bicycles of all types, and we believe that our success depends on working collaboratively, continuously learning, and always putting our customers first. At Fettle, we are committed to creating a culture of teamwork, innovation, and excellence that inspires our employees to achieve their full potential and to deliver outstanding service to our customers. We value integrity, professionalism, and a strong work ethic, and we believe that every member of our team has an important role to play in helping us achieve our goals.
Job Reference: FETTLE00114