Senior Administrator

An exciting opportunity has arisen to join our team and support the administrative and clerical functions within the Physiotherapy and Occupational Therapy Services across the Directorate on a fixed term basis.

We are looking for a motivated and organised individual to assist in the coordination and delivery of an efficient and effective service, providing essential operational support to Therapy Services.

The successful candidate will have recent office-based experience, including handling staff and patient enquiries, and will be confident in updating key Trust systems and databases, including Excel.

The post holder will be expected to demonstrate initiative in managing their workload, prioritising administrative tasks, making informed decisions, and contributing to the development of action plans to support service needs.

To provide administration and secretarial support for the Physiotherapy & Occupational Therapy Services Department and prioritising workload as appropriate.

As directed by the Directorate Administration Manager revise and implement Administrative and Clerical working procedures as required.

To provide word processing services, including the production of accurate and high quality typewritten material to prepare letters using specified templates where appropriate.

To receive and process incoming mail, bringing this and other relevant matters to the attention of the appropriate member of the Physiotherapy and Occupational Therapy Directorate and taking independent action as necessary. To review incoming general correspondence and establish the extent or sensitivity of various matters and report back to the Senior Management team.

To support in the recruitment and selection procedure and to maintain and update department staff files as required.

To complete monthly salary and sickness returns, including on-call and overtime forms by designated deadline.

To respond quickly and promptly to enquiries received from staff, patients, visitors and outside bodies.

The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands providing primary, acute and community services and we are incredibly proud of the diversity of both our staff and the communities we serve. We are building a workforce that can help us to fulfil our values, improve the quality of care for patients, and solve the health care problems of tomorrow. We’re passionate about the value that diversity of thinking and lived experience brings in enabling us to become a learning organisation and leader in delivering compassionate care for our patients.

We are delighted that we have been rated as “Good” by CQC. We have achieved numerous awards; The Nursing Times Best Diversity and Inclusion Practice and Best UK Employer of the Year for Nursing Staff in 2020.

The Trust is a supportive working environment committed to creating flexible working arrangements that suit your needs and as such will consider all requests from applicants who wish to work flexibly.

Please see attached Job Description/Person Specification for a full detail of role and main responsibilities