Sales Office Coordinator

At TÜV SÜD Group we are passionate about technology. Innovations impact our daily lives in countless ways, and we are dedicated to being a part of that progress. We test, we audit, we inspect, we advise. We never stop challenging ourselves for the safety of society and its people. We breathe technology, we strive for professional excellence, and we leave a mark. We take the future into our hands. We are TÜV SÜD Group.

We are seeking a highly organised, commercially aware Sales Office Coordinator to support our flow meter calibration business. You will be the operational hub for the sales function—owning enquiry handling, quotation and order processing, and customer communications to ensure a smooth, compliant, and timely service.

Duties And Responsibilities

• Enquiry management and lead routing
• Act as first point of contact for inbound enquiries (phone/email/web) and qualify opportunities.
• Maintain the sales inbox/phone & capture opportunity details in our Insights tool.
• Quotation and order processing
• Prepare, issue, and follow up quotations for calibration services.
• Convert accepted quotes to sales orders; verify PO terms ensuring our compliance rules are followed at all times.
• Coordinate credit checks and customer onboarding with Finance.
• Scheduling and workflow coordination
• Use our internal scheduling tools to book calibrations.
• Customer communication and service
• Provide customers with order acknowledgements and progress updates.
• Manage changes, expedite urgent jobs, and resolve issues proactively.
• Sales enablement and revenue support
• Support campaigns to target shutdown/turnaround windows and contract renewals.
• Upsell related services (multi-point calibration, expedited turnaround, consultancy services & services offered by other business units in the UK and abroad).
  

Essential Criteria

• Demonstrable experience in a sales coordination, inside sales, or service administration role; calibration, instrumentation.
• Experience with quote-to-order processes and scheduling technical services.
• Familiarity with flow measurement technologies (Coriolis, magnetic, turbine, ultrasonic, vortex, PD) and calibration concepts
• Understanding of standards and lab practices relevant to flow meter calibration (e.g., ISO 17025), and oil and gas client expectations.
• Comfortable reading technical specs, datasheets, and certification requirements.
• Exceptional organisation and prioritisation; able to manage high volumes with accuracy and deadlines.
• Clear written and verbal communication; confident phone manner with customers and vendors.
• Numerate and commercially aware; able to work with pricelists and protect margins.
• Problem-solving mindset with ownership of tasks from enquiry to order acceptance.
• Proficiency with CRM systems (e.g., MS Dynamics) and MS Office (Excel, Word, PowerPoint).
  
  

Desirable Criteria

• HNC/HND or degree, or equivalent in business, engineering, or a related field
• Experience in oil and gas services
  
  

Further Information

TÜV SÜD in the UK offers a competitive salary and benefits package that includes a minimum of 33 days holiday entitlement (for full-time employees, including public holidays), a contributory Group Personal Pension Plan and a non-contributory Group Life Assurance Scheme. We also offer various Salary Exchange/Sacrifice schemes (buying/selling holiday, cycle to work scheme, pensions), incentive schemes and comprehensive wellbeing support (Employee Assistance Programme, Dental Scheme and Occupational Health services). Dependent on their role, employees may also be eligible for hybrid/permanent home-working, a Company Car/Car Allowance and Private Medical Insurance.

At TÜV SÜD Group, we have employees from more than 100 different countries collaborating together. People of different backgrounds, skills, and pursuing different life goals. Our strength comes from these countless and varied perspectives.

We are committed to be an inclusive and diverse workplace by welcoming people of all backgrounds. We want Diversity & Inclusion (D&I) to be a foundation of our company and create an environment where all our employees can trust they will be treated with respect, regardless of gender, nationality, ethnic background, faith, beliefs, disabilities, age, sexual orientation, or identity. As such, our employees are expected to behave at all times in a manner consistent with TÜV SÜD Group Code of Ethics and Company values.

We firmly believe embedding D&I in the heart of what we do will inherently contribute to the success of TÜV SÜD Group. Click here to find out more about Diversity at TÜV SÜD Group.

Work Area: Sales, Customer Services & Training Management

Country/Region: United Kingdom

Job Location: East Kilbride

Working Model : Onsite

Employment Type: Full time / regular

Company: TUV SUD Ltd.

Org Unit Code: CS

Requisition ID: 6878