Retail Team Member

We’re looking for a Retail Team Member to welcome visitors to the National Trust York Shop to answer their questions and help them have a great experience. York Shop sits in the heart of the historic city of York, and is a shop that welcomes both locals and tourists from all over the world. We pride ourselves on giving a warm welcome to all who enter, offering advice and inspiration about our conservation charity and the products that have been inspired by our places.

Salary: £9,945 per annum pro rata (based on full-time equivalent salary of £24,862.50)

Contract Duration: Permanent

Working Hours: 780 hours per year. This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in 12 equal instalments over the year.

Working Pattern: You will work 15 hours a week, split over three 5 hour shifts. Shift patterns will vary, but will mostly include: 09:45 - 15:15 / 11:45 - 17:15 / 10:30 - 16:00.

For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.

What it's like to work here:To find out more about what it’s like to work within “Retail” at the National Trust, click here to watch our video.

What you'll be doing:As a member of the retail team, you’ll be offering visitors help and advice with their shopping. You’ll have high standards of presentation in the shop while providing excellent service to all customers.

You’ll also be able to talk to them about how everything they buy helps to fund the work of the National Trust. Other duties may include arranging, receiving and unpacking deliveries, creating shop displays and working with others in the team to keep the shop floor clean and organised.

You can view the full role profile for this role in the document attached. You don't need to have all the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what’s possible in this role.

Who we're looking forWe’d love to hear from you if you’re:

• focused on giving great service to everyone you meet
• a team player, but also happy to work on your own initiative
• well-organised and adaptable
• willing to learn new skills.

The packageThe National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary

• Free entry to National Trust places for you, a guest and your children (under 18)

• Rental deposit loan scheme

• Season ticket loan

• EV car lease scheme (for roles that meet the salary criteria)

• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts

• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

• Flexible working whenever possible

• Employee assistance programme

• Free parking at most Trust places