Receptionist

Department: Front of House

Location: Birmingham

Compensation: £18,338 / year

• Manage and take ownership of the reception area to ensure the ambiance reflects the clients’ and tenants’ expectations
• Responsible for delivering an exceptional meet and greet service that is warm, friendly and professional
• Sign in all visitors to the building following appropriate reception processes
• Develop a good understanding of the local area and maintain a local amenities information file – becoming the ‘go to person’ for local knowledge and information

• Assist the Building Manager with any general administration tasks, as required
• Triaging of helpdesk maintenance – liaising with contractors to ensure all maintenance and cleaning tickets are acknowledged, actioned and managed to resolution
• Submit weekly reports on activity (as required)

• Work collaboratively with your job share to propose and develop a programme of seasonal events for the employees who work in the building
• Mange the annual event budget and provide updates to key stake holders
• Monitor feedback and participation and be proactive in recommending or tailoring to suit demand
• Produce a monthly communication enewsletter / posters / email to tenants to promote events and encourage uptake and participation
• Confident and creative with a good eye for detail and able to produce communications using onsite/branded graphics
  
  

• Proven experience in a front of house reception role and are ready for a new challenge
• Personable and proactive with a confident manner and able to deliver impeccable customer service
• Proactive, self-motivated and thrive in an environment where you are required to multitask
• Excellent written / verbal communication skills and able to confidently communicate with key stakeholders
• Competent Microsoft office user, with a knowledge of how to use social media app’s and Canva
  
  

• Contributory pension scheme / life assurance
• 24 / 7 access to a virtual GP for you and your famil
• Wellbeing resources: digital gym, nutrition planning, wellbeing podcast
• Financial and legal information support
• Discounts and deals across multiple businesses
• Referral programme
• LAH training academy