Receptionist

Front of House Receptionist

The Wellington Hospital, London

Full time, 37.5 hours/ week

Shifts between 0700 and 1900 Monday-Friday with weekends required on rotation

Permanent

£14.80/ hour + excellent benefits

We’re looking for a Receptionist to join our Front of House team based at The Wellington Hospital. Our Front of House team is the face of the hospital and plays a crucial role in shaping first impressions, delivering a seamless and welcoming experience for patients, consultants and visitors alike. Operating within a world‑class private healthcare setting, the team combines exceptional customer service with efficiency, discretion and professionalism, ensuring everyone entering the hospital feels supported, informed and cared for from the very first moment.
As a Receptionist, you’ll be at the heart of the hospital experience, acting as the first point of contact and setting the tone for every visit. From warmly greeting patients and visitors to coordinating transport, deliveries and essential communications, your role is both varied and impactful. No two days are the same, and you’ll work closely with clinical and non‑clinical teams to ensure the hospital runs smoothly around the clock. This is a highly visible role where your professionalism, calm approach and attention to detail directly contribute to delivering a 5‑star service in a fast‑paced, high‑standards environment.

Above all else, we’re committed to the care and improvement of human life. It’s this guiding vision that influences everything we do at HCA UK.
From the CEO to the colleagues on the floor we all have a part to play in delivering exceptional care to our patients. Other’s may think this is just a role in our Front of House team, but to us, you’ll be part of a wider team with a unique sense of purpose, one that helps improve lives on a daily basis.

What you’ll do:

• Provide a warm, professional meet and greet service for patients, visitors and consultants

• Direct visitors, staff and doctors to the correct departments efficiently and courteously

• Coordinate deliveries, couriers, shuttle services and taxi bookings

• Operate the telephone system and switchboard, delivering a prompt and professional service

• Play an active role in emergency response procedures and maintain a safe, welcoming lobby environment

What you’ll bring:

• Previous receptionist experience within a 5* environment or private healthcare setting

• Excellent verbal and written communication skills

• Strong computer literacy and confidence using multiple systems

• The ability to remain calm, professional and effective under pressure

Why HCA UK?

Originally founded over 50 years ago by Dr Thomas Frist, HCA has gone on to become one of the world’s leading healthcare providers. In the UK, we’re one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication and facilities. Being part of a large multisite, established healthcare group we can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritise both your mental and physical wellbeing.

By caring for our employees, we empower them to provide exceptional care for our patients. That’s why we offer a host of flexible benefits that reflect the invaluable contribution they make every day. As a Receptionist you’ll be eligible for:

• 25 days holiday each year (plus bank holidays) increasing with service, with option to buy or sell leave to suit you

• Private Healthcare Insurance for treatment at our leading hospitals

• Private pension contribution which increases with length of service

• Season Ticket Loan and Cycle to Work scheme

• Group Life Assurance from day one

• Critical illness cover

• Enhanced Maternity and Paternity pay

• Corporate staff discount for all facilities including Maternity packages at The Portland

• Comprehensive range of flexible health, protection and lifestyle benefits to suit you

• Discounts with over 800 major retailers

Culture and values

At HCA UK we believe exceptional care starts with our people. We celebrate the unique perspectives and different experiences each of us bring as we know that when you feel seen, heard and supported you can be at your best for our patients, and each other.

Our mission is simple, above all else we’re committed to the care and improvement of human life, a clear statement that extends to both our patients and colleagues. To achieve this, we live and breathe four core values:

• Unique and Individual: We recognise and value everyone as unique and individual

• Kindness and compassion: We treat people with kindness and compassion

• Honesty, integrity and fairness: - We act with absolute honesty, integrity and fairness

• Loyalty, respect and dignity: We trust and treat one another as valued members of the HCA UK family with loyalty, respect and dignity

Reasonable adjustments

We believe everyone should feel comfortable to bring their full self to work and be afforded the same opportunities. As a Disability Confident committed organisation, we’re happy to discuss flexible working arrangements to suit your needs as well as offer reasonable adjustments throughout our recruitment process, and in the workplace, to anyone that needs them.

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