Receptionist

Receptionist

The role of Receptionist:

• Welcome all visitors in a professional and friendly manner, check in visitors and notify hosts promptly
• Direct visitors to relevant departments as needed
• Manage reception inbox and handle general enquiries
• Book taxis and transport for staff
• Maintain a clean, organised reception area
• Ensure accurate visitor registration in the system
• Coordinate meeting room bookings (setup, catering, IT, logistics)
• Liaise with internal teams to ensure smooth events and meetings
• Confirm and prepare daily meeting schedules and communicate hospitality and catering requirements
• Ensure rooms are cleared and reset appropriately
• Handle incoming calls professionally, transfer calls accurately to appropriate departments
• Follow procedures for cold callers and suspicious calls
• Provide general administrative support including training bookings, record keeping, and facilities support
• Support projects led by different managers and take ownership of assigned operational responsibilities

The ideal Receptionist:

• Previous front-of-house or similar experience
• Excellent communication and interpersonal skills
• Strong customer service focus
• Ability to prioritise and manage workload
• Confident problem-solving and decision-making skills
• Professional appearance and demeanour
• Proficiency in Microsoft Office (Outlook, Word, Excel, Teams)
• Flexible approach to working hours and shifts

Based on-site every day. Reports to Front of House Manager.