Professional Print Service Engineer - Brentwood

In this role you will be carrying out installation, service and repairs on a range of Canon Professional Print equipment. Ensuring adherence to standard call procedures and maintaining quality standards. Achieving a high first- time fix rate and minimum return rates, focused on customer satisfaction and retention by delivering an exceptional service experience.
The work is varied and so if you enjoy working in a fast-paced environment, being part of a team and have accurate and excellent time management skills, then this is a great opportunity to develop your career.

• Drive for results
• Focus on the Customer
• Take ownership and accountability
• Act as a team player
• Shows courage and conviction
• People orientated
• Caring for self and others

Salary - £35,273
Location – Essex

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You will have the responsibility of providing a service in first line trouble shooting (root cause of problems) on Canon Professional Print equipment, working to strict service level agreements.

• Your challenge is to achieve a high first-time fix rate and minimum recalls with the most cost-effective use of labour time and parts.

• Using your excellent communication skills to communicate effectively to Canon’s customers and across internal Canon departments as required.

• Being part of the team, we encourage you to make frequent contributions to the ongoing development of the team and overall service performance, including assisting / coaching / mentoring Service Engineers (dependent on grade). Your manager will provide you with the support and guidance so you can excel in your role.

• Ensue all post-sale field service requirements are met.

• When required provide technical escalation support for colleagues.

• Ensure all activities are recorded correctly in line with company guidelines.

• Optimize the customer stock inventory and rotation, and balance this against return to fit (RTF) visits, as applicable.

• To provide customer product instruction and training.

• Advise the customer when chargeable work is required and seek the required authorization prior to undertaking this activity.

• Contribute to opportunities to improve maintenance and repair practices and modifications in the machine.

• Make frequent contributions to the on-going development of the team and overall service performance.

• Canon encourages you in signalling commercial opportunities to the Sales and Marketing department. This is preferably done using the functionality provided via Laptop.

• For your safety we ask you must fully comply with company policies and Health & Safety Guidelines, including product safety checks.

• Self-Development is important at Canon, and you will be encouraged to take further training to develop your skills in this role

• Capacity to work in an environment focused on superior customer service and continuous business performance improvement.

• Your excellent customer service and communication skills are important for you to excel in this role. Being a team player, you support colleagues and contribute to the team’s objectives, however equally you are able to work alone without daily guidance.

• Remains calm under pressure and able to prioritise tasks and activities effectively.

• NVQ or equivalent in an electrical and/or mechanical discipline.

• You’ll be highly organised and enjoy providing excellent customer service. Excellent planning and organisation skills. Proactive and problem-solving skills and excellent time management skills allowing you to produce high levels of productivity. Acts cost effectively. Drive and determination to succeed.

• You are already a competent Service Engineer in a production/commercial environment who has a passion for fault finding and resolution within electromechanical environments and relevant IT experience.

• Understanding of health and safety guidelines.

• This role also has the requirement to work a shift rotation

• Full UK driving license