Product Support Engineering Manager

Published 07.09.2026 Company : Safran Landing Systems Job field : Customer services and support Location : Gloucester , England , United Kingdom Contract type : Permanent Contract duration : Full-time Professional status : Professional, Engineer & Manager # 2026-183321 Published 07.09.2026

Job Description

Product Support Engineering Manager
Gloucester
Hybrid

Looking after the people who make Safran great is our priority. We offer a range of flexible benefits designed to support you—both in and out of work, including:

• Early finish on Fridays
• Competitive salary and annual bonus and pay review
• 25 days' holiday + bank holidays (option to buy/sell)
• Strong Pension scheme and life assurance
• Professional development, ongoing training, mentoring
• Onsite amenities: parking, restaurant, bicycle storage, showers
• Family-friendly and accessible workplace policies

Safran – Here, we craft excellence together.
At Safran, excellence is a journey – and we'd love you to be a part of it. As a trusted global leader in aerospace, defence, and space, we are proud to be a company where diversity, innovation, and opportunity come together to shape a sustainable future where we can all succeed together through a shared vision
We are looking for passionate individuals to join our Engineering Support team as a Product Support Engineering Manager at our Gloucester site.

At Safran, we understand that diversity and inclusion make teams stronger and more effective, and as an organisation, we are committed to fair and equitable employment practices for everyone.
We also know that some candidates may be put off ing for jobs where they don't meet 100% of the criteria outlined in the advert, however, we encourage anybody to if you can demonstrate a variety of skills and experience relevant to the requirements of this role. Please let us know if you would like to discuss any reasonable adjustments to the application or hiring process that may better facilitate your participation

Job Requirements

Here, we craft excellence together.
If you're ready to take your career to new heights and be part of a company that's crafting the future of flight, today.

Why Safran?

• A global presence: Be part of a global aerospace, defence & space business with over 100,000 Colleagues, across 300 sites in 30 countries.
• Inclusive & empowering environment: We celebrate our differences and believe they make us stronger. We know that a fulfilling work environment is a key driver for innovative ideas and team success.
• Innovation at the core: Join our mission to decarbonise aerospace and make the world a safer place. Your ambitions can take us further.
• Mobility & training opportunities: We can support your ambitions with training, development, a personalised career plan and mobility opportunities. If you have big dreams, we'll support you to make them a reality.
• A culture of excellence: Join a team that values collaboration, integrity, and continuous improvement. Whatever your background, together we aim for excellence.

Get involved:

We also have a number of groups and forums across our sites that you can get involved with, including Women at Safran, Diversity at Safran, Sports Clubs, STEM ambassadors, Employee Forum, Charity Partnerships and Wellbeing Programs

But what else? (advantages, specific features, etc.)

Your Role

As a Product Support Engineering Manager within the Product Support department at Safran Landing Systems in Gloucester you will support the LGI perimeter, and will be responsible for the management of the Product Support Engineering (PSE) team for Safran Landing Systems in Gloucester. The PSE team is responsible for meeting the technical needs from the airline customers. From answering queries and on-wing repairs, the PSE team play a key role in keeping our customers aircraft in the air. The team are responsible to for leading any in-service investigations. The PSE manager is the process owner for everything related to technical support of the Customer service back office.

• Manage the Product Support Engineering team to ensure Customer satisfaction (Airlines, MROs and Aircraft manufacturers) in compliance with Safran rules and processes. Reporting to Product Support Director UK.
• Develop the PSE team through appropriate training and development
• Co-ordination of activity across cross-functional teams to resolve product and customer problems promptly
• Coordinate with the Product Support Managers to ensure alignment of objectives and priorities, with transverse cooperation with PSE manages and teams across LGI division
• Ensure technical support and communication with the Aircraft Manufacturers and the Airlines
• Maintain and share In-service Experience documents, including data collection and sharing
• Regular coordination meetings (In-service revie

Company Information

Safran is an international high-technology group operating in the fields of aerospace (propulsion, equipment and interiors), space and defense. Its mission is to contribute sustainably to a safer world, where air transport becomes ever more environmentally friendly, comfortable and accessible. Present on every continent, the Group employs 110,000 people and generated €31.3 billion in revenue in 2025. Safran holds, either independently or through partnerships, leading global or European positions in its markets.

Safran was ranked second in the Aerospace & Defense sector in TIME magazine's ""World's Best Companies 2025"" ranking.

Safran Landing Systems is the world leader in landing gear, wheels & brakes, and associated systems for civil and military aircraft and helicopters. We master the entire lifecycle of our products, from design and manufacturing through to maintenance. Did you know that every second, somewhere in the world, an aircraft lands using one of our systems?
Would you like to grow in an international, stimulating and supportive environment within a human-sized company? Join us! Become one of our 8,000 passionate employees worldwide.
Don't meet 100% of the requirements? That's not a barrier for us. Above all, we're looking for creative and committed people!

Locate your future workplace

Cheltenham Road East GL2 9QH

Gloucester

England United Kingdom