Product Coordinator (non-technical)

Location: Chesterfield, UK

Contract: Hybrid, 12-month fixed-term contract

Salary: £27,600 plus benefits

We are looking for a motivated, customer-focused Product Coordinator to support customers with Webshop enquiries, understand their needs and recommend suitable Certsure training, products and services.

You will combine customer service, sales and accurate administration to deliver a positive customer experience.

What you will be doing

• Identify customer needs and provide clear information, advice and guidance on appropriate products and services.
• Manage inbound and outbound customer activity, converting suitable prospects into sales and contributing to team performance targets.
• Respond professionally and effectively to telephone calls and online enquiries.
• Help customers self-serve through the eCommerce channel, improving efficiency and the customer experience.
• Process credit and debit card payments by telephone using the PCI payment system.
• Build positive relationships with new and existing clients and maintain customer accounts.
• Work with Product Managers and Corporate Solutions Managers to develop new clients and grow the customer base.
• Support the fulfilment of training events for Enterprise accounts managed by Corporate Solutions.
• Maintain accurate records of enquiries, sales and transactions using internal systems, including SAP and Salesforce.
• Issue invoices, credit notes and refunds promptly and accurately.
• Share learning and best practice with colleagues and work collaboratively across the team.
• Support external exhibitions and events when required.
• Provide agreed support to other internal departments and undertake general team and administrative tasks as directed by line management, including training or induction support, filing and distributing correspondence.

What we are looking for

• A highly motivated, target-driven approach.
• Previous experience, preferably in a customer service or training environment.
• Excellent IT skills, including confidence using Microsoft Office applications, databases and spreadsheets.
• Excellent written and verbal communication skills, with the ability to build effective relationships at all levels.
• An accurate and thorough approach with excellent attention to detail.
• The ability to use your own initiative, work effectively as part of a team and support the wider team when needed.
• A willingness and ability to learn new tasks and take ownership of your learning and development.
• A passion for excellent customer service and a commitment to exceeding customer expectations.
• Strong organisational skills, including the ability to work under pressure, manage competing priorities and meet deadlines and targets.
• The ability to follow defined procedures, maintain confidentiality and work collaboratively across the business.
• Experience of working in a sales or customer service environment.

About the role

As a Product Coordinator, you will support customers across Webshop, training and other relevant Certsure products and services. You will work closely with colleagues in the training and Corporate Solutions teams, as well as Product Managers and Corporate Solutions Managers, to coordinate customer activity and support the delivery of training events for Enterprise accounts.

The role has no line-management or budget responsibilities. Success will depend on providing outstanding customer service, maintaining accurate records, contributing to sales targets and championing best practice in customer relationships.

Our benefits include, but not limited...

• 25 days’ holiday a year (plus bank and public holidays)

• Employee assistance programme

• Employee discount platform

• Flexible and hybrid working (depending on the role)

• Learning opportunities

• Life assurance

• Loyalty awards

• Workplace Pension

• Private medical insurance

• Sickness pay - Depending on your length of service, you could be eligible for our enhanced sick pay which is above the Statutory Sick Pay (SSP) amount.

About us

Certsure provides industry-leading certification schemes and support to the building services sector. These services are delivered through the NICEIC brand.

For almost 70 years, NICEIC has been the UK’s largest certification body for electrical businesses with over 40,000 currently certified with us. As the industry leader, we drive the highest standards of competence and safety.

We assess, certify and train electricians, plumbers, renewable energy installers, and gas and heating engineers. To become certified, businesses must demonstrate their compliance with technical standards and industry best-practice through rigorous assessments and continuing professional development.

Trade professionals look to us for certification and technical leadership, and value the credibility our name gives theirs. We provide ongoing advice and support and list their businesses on our online ‘Find a trusted NICEIC tradesperson’ tool.

We help build public trust in trade professionals – and we never compromise on that trust. We work alongside government and industry to shape policy and drive standards. Many UK businesses, government organisations, local authorities and landlords will only work with NICEIC-certified businesses.

PLEASE NOTE: As an employer, Certsure does not provide sponsorship as a licenced UK employer.

Due to a high volume of applications, we may close this vacancy earlier than the advertised deadline. Please submit your application as soon as possible.