Product Change Manager

A career without limits

As the nation’s flag carrier, we take great pride in connecting Britain with the world and the world with Britain.

It’s something we’ve been doing for over 100 years, ever since we launched the world’s first international scheduled air service between London and Paris.

This originality has been in our blood since day one. It’s the spirit we share with the people that fly with us, our partners, and our colleagues.

So, whether you are a reassuring voice on the end of a phone, a smile at the door, under a wing keeping the turbines spinning or landing us gently in far‑flung places, a job at British Airways is yours to make.

We know great things can happen when you’re inspired to think big and bring your ambition to work every day, which is why, at British Airways, the sky is never the limit.

The role

Product Change Manager

As a Product Change Manager within Operations Delivery Intelligence, you’ll work in close partnership with operational leaders to rethink processes, embed data‑driven decision‑making and deliver operational resilience through data‑led solutions.

This is a hands‑on role at the intersection of product, change and operations. You’ll shape product vision and roadmap, translate operational needs into technical delivery, and lead the change management activities required to ensure new decision‑support tools are adopted and delivering measurable value.

What you’ll do

• Craft the product vision and roadmap for decision‑support tools within the Operations Decision Support portfolio
• Partner closely with operational stakeholders to understand business challenges and identify opportunities for improvement
• Act as the bridge between operational needs and technical delivery, translating business requirements into clear technical specifications
• Support prioritisation and delivery of product features, working closely with data scientists and software engineers
• Design product features and underlying business logic to ensure solutions are practical, usable and impactful
• Develop and execute change management approaches including communications, training and engagement
• Produce clear updates and materials to support stakeholder alignment and decision‑making
• Support assessment of business cases and track the value delivered by digital tools
• Define and track product KPIs to measure adoption, performance and impact
• Champion a data‑led, user‑focused approach to operational decision‑making, influencing cultural and process change
  
  

What you’ll bring to British Airways

• Strong hands‑on experience working in complex operational or delivery environments
• Confidence engaging with both operational stakeholders and technical teams
• Strong analytical and problem‑solving skills, able to structure ambiguous problems and develop pragmatic solutions
• Clear, adaptable communication skills, able to engage audiences from frontline operators to senior leaders
• Strong stakeholder management capability with a collaborative, collegiate approach
• Ability to prioritise effectively across multiple workstreams
• Ownership mindset with the confidence to drive product and change activity independently
• Delivery‑focused, resilient and adaptable approach
  
  

Your experience

• Background in data science, ML, or operational research, or 4+ years of highly relevant industry experience (required)
• 3-4 years of top tier management consulting or product in MANGO (required)
• 4-6 years of experience in project / programme management, with demonstrated experience of delivering value at scale in complex org
• Masters level in management or equivalent industry
• Experience in relevant business domains (transportation, airlines, operations, network problems) and technical programs
  
  

What we offer

We believe that all the people who work with us should feel valued for the part they play. It’s one of the reasons our rewards go far beyond a competitive salary.

From the day you join us, you’ll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights. You’ll also receive up to 30 discounted ‘Hotline’ airfares per year for yourself, friends, and family.

At British Airways you’ll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress.

We never stand still, and we don’t expect our people to either.

Inclusion & Diversity

At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work.

Inclusion and diversity is a key driver of innovation and we’re committed to creating a culture where everyone feels that they can be themselves. We’re looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain.