Proactive Detection & Insights Coordinator

About AXA

AXA is a global leader in insurance and financial services, dedicated to helping customers protect what matters most to them. As the sixth-largest insurance company in the world, we provide a wide range of services, including health, car, home, and business insurance. We support millions of customers worldwide, helping them navigate life's uncertainties with confidence.

AXA Commercial protects businesses, from multinationals to micro start-ups, giving them the confidence to thrive.

Job Overview

We're seeking a Proactive Detection and Insights Coordinator to join our Counter Fraud team at AXA UK. You'll have the opportunity to develop your skills in fraud prevention by reviewing flagged claims, supporting investigations, and working closely with Claims and Underwriting teams. This role would suit someone who is proactive, eager to learn, and interested in taking a stepping stone to developing their career in fraud detection and insurance.

Key Responsibilities

• Conduct reviews of cases to identify high risk cases for investigation, gaining hands on experience in fraud detection processes.
• Perform targeted reviews of claims using fraud insights and emerging trends, developing your ability to recognise indicators of fraud and make informed decisions.
• Provide feedback on the performance of fraud detection models and collaborate with stakeholders to help improve detection methods, enhancing your understanding of how these tools evolve.
• Ensure data is accurately recorded in systems, following established processes and maintaining confidentiality, building your attention to detail and data management skills.
• Work collaboratively across fraud teams to promote consistent processes, share insights, and support ongoing improvements in fraud detection, giving you the opportunity to learn from experienced colleagues and grow your expertise in the field.
  
  

Work Arrangements

At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least two days a week (40%) away from home, moving to three days a week (60%) in the future. Away from home means attending the office, visiting clients or attending industry events. We’re also happy to consider flexible working arrangements, which you can discuss with Talent Acquisition.

We know that some candidates may be discouraged from applying if they don't meet every requirement. If you’re excited by this job and the prospect of working at AXA but you’re not sure you tick every box, we’d still encourage you to apply.

Your Skills & Experience

• General insurance experience across either Motor, Property, Casualty or Claims is preferred.
• Knowledge or experience of the main types of fraud affecting insurance claims would be beneficial.
• Fraud trend knowledge of common types within the insurance industry.
• Good understanding of basic insurance principles, relevant case law, products, policies, and claims philosophy is preferred.
• Inquisitive and logical approach to assessing risk and solving problems.
• Proficiency in Microsoft Excel and other office applications.
• Strong organisational skills and the ability to prioritise tasks effectively.
  
  

As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.

This position has been defined as an Insurance Distribution Directive (IDD) role under the IDD regime which means that in addition to pre-employment screening checks, the successful candidate will be subject to background screening every 4 years with an annual declaration in interim years.

How To Apply

To apply, click on the ‘apply now’ button, you’ll then need to log in or create a profile to submit your CV. We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, we’re proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to [email protected].

We encourage you to apply for this opportunity as soon as possible, as we may close this advert earlier than the listed closing date.

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