Postal Operations Assistant Manager

About The Role

This is an exciting opportunity for you to join our Facilities Management team as the Postal Operations

Assistant Manager in Taunton, supporting our ePost function. Reporting to the Postal Operations Manager and working collaboratively with the Office & Facilities Manager in Southampton to successfully deliver a highly efficient and secure e-post operation that supports our national teams and our clients.

You will predominantly be working out of our Taunton office but will be required to visit our Southampton office when necessary.

• Becoming an expert on the inner workings of our Flowmatrix digital post system and ePost processes
• Supporting the Postal Operations Manager in reviewing and building on existing processes and implementing improvements that efficiently meet current SLA’s that suit all areas of the business. Specifically reviewing (but not exclusive to) postal triaging, processing of post bundles, rescanning post, post retrievals and 28-day post destruction.
• Communicating effectively with the business by responding to queries on all ePost functions, investigating and resolving any disruptions to service or issues within ePost raised by employees.
• Assisting with the hands-on process of ePost, retrievals and 28-day destruction process.
• Assisting with training new staff on ePost.
• Supporting the Postal Operations Manager with Running reports from Flow Matrix and collating data, as well as, recording productivity and activity reports. Analysing data to develop evidence-based process improvements. Highlighting any key challenges and working with teams within the business to resolve any specific concerns.
• Assisting with periodic audits on ePost ensuring our current processes are compliant with our Information Security and Data Protection policies
• Ensuring all work is quality checked and carried out as planned.
• Supervise and support with the Management of the Facilities Services Assistants in Taunton
• Effectively managing the Facilities Services Assistants ensuring that SOP ’s and SLA ’s are in place to meet business needs and that these are being adhered to.
• Assist with the training requirements for all members of facilities within your team, ensuring all training is up to date and supporting the creation of business cases where necessary for bespoke training. Where necessary, deliver training and upskilling to team members.
• Support the Postal Operations Manager in all staff management processes for your team, including recruitment process, sickness and holiday absences and performance management.

You will be an experienced people manager with proven experience in Operations Management work or similar disciplines such as, Project Management or Business Management. You will be a highly organised problem solver, with a willingness to learn and develop.

Communication will be one of your strong points, both written and oral, and you will be enthusiastic about delivering excellent quality service to your stakeholders.

You will be skilled in delivering continuous activity improvements and interpreting management information and data.

About You

About Us

• Who we are

  You’ll be joining a national law firm that enjoys a strong reputation, made possible by our exceptional people – each chosen for their industry knowledge and passion for their field. We want to help you to reach your full potential, love the work you do and deliver the best results for your clients. It’s our goal to make you feel great about working with us, and we work hard to cultivate a culture that makes it easy for you to stay with us for many years.

  We work flexibly and you’ll be empowered to work where you do your best work, balancing your individual needs with the need for us to engage as teams and deliver excellent client service.

  What we can offer you

  A career at Clarke Willmott will feel different to other law firms. We thrive on our individual differences and diversity because as a team, we are united by our shared values and mutual respect. Working with us you will feel empowered, valued and free to be yourself in a safe and supportive environment.

  Our mission is to help you realise your full potential whilst maintaining a positive work-life balance. We provide a comprehensive learning and development programme and a range of wellbeing initiatives to support your career journey.

  There’s no doubt we expect the best from our people and even the occasional extra mile. In return, your dedication and commitment to the continued success of the firm will be rewarded with a comprehensive range of flexible benefits.