Pensions Administrator (Communications)

Employer
Sutton Council
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Location(s)
Sutton
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Workplace Type
Hybrid Working
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Contract Type
Permanent
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Working Hours
Full Time
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Grade
3
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Hours Per Week
21.6
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Salary Range
£29,436 - £31,158 (£31,611 unconsolidated maximum)
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Salary Basis
Per annum, pro rata'd to part-time working hours
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Actual Part Time Salary
£17,661.60-£18,694.80
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Leave Entitlement
26 days
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Application Deadline

08/07/2026, 23:55

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Anticipated Interview Date(s)
05/08/2026
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About the Borough

The London Borough of Sutton is situated less than 30 minutes by train from Central London, with direct connections to London Victoria and London Bridge. Found in zone 5 with good transport links in and out of London, Sutton boasts award winning parks and open spaces, low crime rates, affordable housing and great schools. As well as high levels of resident engagement and satisfaction, providing quality services and success in addressing our financial challenges, whilst involving residents in key issues and high street changes.

Sutton is continuously investing in the health, wellbeing and education of our residents and the future generation, as set out in the “Ambitious for Sutton” corporate plan. We are home to the Royal Marsden Hospital and the Institute of Cancer Research. Together with the development of the London Cancer Hub, Sutton will be the world’s leading life-science district, specialising in cancer research and treatment. Our vision will create around 13,000 jobs while contributing £1.2bn to the UK economy each year, a vibrant community of scientists, doctors and innovative companies intended to deliver real benefits for cancer patients and drive economic growth. With the regeneration of the local areas with new homes and schools, Sutton is passionate about working closely with our residents and vulnerable groups to help them maintain their independence and create a balance between support and independent living.

The Council is seen as a driving force within the South London Partnership of five outer south west London boroughs focused on strategic growth, regeneration and investment. As we strive to improve our services and spaces for our residents as set out in the ‘Ambitious for Sutton’ corporate plan, Sutton aims to shape the future of the borough and adapt to the needs of its residents to make our Borough a great place to live, work and raise a family.

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About the Role and our Ideal Candidate

About the role

Answering the team telephone
Indexing incoming post
Managing the teams email box
Undertaking any necessary ongoing training on LGPS Regulations

About you

We are seeking a Pensions Administrator to join our Communications team. Administration experience and good communication skills, both verbal and written, are essential for this role. While prior experience with the Local Government Pension Scheme (LGPS) is desirable, it is not required as full training will be provided.

The successful candidate must be self-motivated, able to work independently, and capable of prioritising their own workload to meet strict deadlines. You will be a team player and collaborate on answering complex queries with other teams in our department when required. You will need the ability to interpret complex legislation and explain it clearly in plain English when answering member queries by email and phone.

Additionally, we require someone who is dedicated to their own continuous personal development.

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About Us

This role is in the Communications sub-team within the London Borough of Sutton & Royal Borough of Kingston Shared Pension Service. As part of the team you will be managing the pensions email box, dealing with enquiries (by email and telephone) from members, employers and other pension scheme administrators. You will also carry out other administrative tasks, including indexing incoming mail and updating data on the pension system.

The position is open to hybrid working, but regular attendance in the office is mandatory.

Interviews will be held in person at the Civic Offices and will include a short comprehension test.

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Our Offer To You

As an organisation that values and nurtures talent, we’re committed to helping you fulfil your potential and will offer you a supportive, friendly and collaborative environment to grow and develop your career and skills. We’re constantly striving to improve our ways of working so putting your ideas across however big or small; will be fully encouraged and supported by your colleagues and our dynamic and experienced management team.

Employees have access to a wide range of benefits to enable staff to achieve a work life balance, some of which include:

A generous annual leave entitlement of 26-32 days plus bank holidays (pro-rata if part-time working hours apply) depending on service and grade
Enhanced Maternity, paternity, shared parental, adoption and dependents leave
Two volunteering days per year
Flexible Working - Smarter Working Scheme (dependent on the role)
Adjustable and agile working arrangements using Google Chromebooks
Learning and development portal offering a range of courses
Discounts on a range of local shops, restaurants, gyms and leisure centres
Interest free season ticket loans
Local Government Pension Scheme
Bicycle loan facilities and cycle to work scheme
Electric vehicle leasing scheme
Confidential health & wellbeing and counselling support
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Application Process

Apply online outlining what skills, abilities and experience you can bring which makes you an ideal candidate for this role. Please refer to the requirements outlined in the job profile when completing your application and check your CV details have been uploaded correctly in the relevant sections.

We understand and recognise the benefits of using Artificial Intelligence (AI) in the workplace and are embracing AI where appropriate, to boost our productivity and streamline how we deliver our Council services efficiently; to provide the best possible outcomes for our residents and communities.
However, we reserve the right to reject applications where it is apparent that AI-generated content has been used in isolation and without personalised responses. At Sutton we value authenticity and are looking for individuals who can clearly demonstrate their own skills, experience and motivation for the role that they are applying for and embrace and demonstrate our PRIDE values.
Here at Sutton we have core values of Transparency and this is to be demonstrated during the application process and completion of the supporting statement and will be further tested at interview and selection stage for those who progress forward.

The closing date is given as a guide. We reserve the right to close this vacancy once a sufficient number of applications has been received, it is strongly advised that you complete and submit your application as soon as possible to avoid disappointment.

As part of our award winning Diversity Programme we anonymise all applications received to reduce conscious and unconscious bias enabling every application to be reviewed on the knowledge, skills and experience shown in your application. We encourage our interview panels to be as diverse as possible (age, cultural, neurodiverse etc.) to reduce bias where possible. We are fully committed to removing barriers and enhancing the diversity of our workforce.

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Additional Information

We are proud to be a diverse and welcoming Borough and we strive to create a workforce which reflects the community we serve, and instil a sense of belonging in our staff. We celebrate and respect differences and appreciate the value of having a diverse workforce, therefore we welcome applications from under represented groups.

To support our workers and their families we offer a range of family friendly, inclusive employment policies, flexible working arrangements, staff engagement forums and inclusive staff networks who help drive our diversity agenda.

We are also proud to be a disability confident employer and guarantee to interview all disabled applicants who meet the minimum essential criteria for a role. As an accredited London Living Wage Employer all our employees are guaranteed the London Living Wage regardless of their length or type of contract.

The UK has a points-based immigration system affecting EU and Non-EU workers and sponsorship requirements. We advise checking the GOV.UK website for right to work guidance. Sponsorship availability varies and is subject to eligibility requirements and budget limitations. As a result, we cannot guarantee sponsorship for all roles and will evaluate sponsorship requests on a case-by-case basis.

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Job Profile

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