Patient Services Support Administrator

About The Job

Danoners are steering us to a more sustainable future, helping to make the world healthier. As a certified B-Corp, we have our Danone Impact Journey to 2025. This will only be possible with each and every one of our leaders.

Role Purpose

To effectively support the Nursing Service through strong administration, organisation, and proactivity. Work effectively within the small team of 3 administrators to provide, but not limited to

• Smooth on-boarding process for our nurses
• Seamless coordination of training invites
• Annual checks and monitoring of DBS and NMC registration
• Accurate spread sheets and ‘trackers’ for training within nursing using excel
• Manging all emails and tasks received into the careline inbox
• Smooth processes for raising Purchase Order’s
  
  

Key Activities

My Connex email inbox

• Manage and take full accountability for processing all emails and tasks received into the Careline inbox on a daily basis
• Review and triage incoming queries from Healthcare Professionals (HCPs), prioritising actions based on urgency and patient need.
• Register new patients into a  draft status
• Generate nurse tasks from HCP queries
  
  

Onboarding of Nurses

• Initial contact re nursing on boarding
• Inviting and monitoring of training
• Uniform ordering
• People safe or equivalent registration
  
  

DBS/NMC

• Annual checks and up to date records
• Maintaining trackers using excel
  
  

General administrative support

• Including storage PODS; ordering of uniforms, stationery and boot stock; raising purchase orders; running training feedback report; supporting with the development and maintenance of standard operating procedures
• Admin support with nhs.net emails
• Admin support for customer services and prescription services
• Support with spread sheets including out of hours
• Monthly newsletter
• Ordering literature from CPG, and distributing to the wider nursing team
• Providing invites and monitoring attendance for annual training for nurses
• Using excel – maintaining trackers and repots for nurse training
  
  

CQC/SCI

• Responsibility for updating and maintenance of relevant databases to ensure audit (including CQC (Care Quality Commission)and SCI (Scottish Care Inspectorate)) compliance. This includes collating detail around mandatory and other learnings and having this data up-to-date and available for review.
  
  

About you

We would like you to demonstrate your following key skills

• Educated to GSCE Maths/ English Grade A-C or equivalent
• Strong IT (INFORMATION TECHNOLOGY) skills including competent using Word, Excel, and PowerPoint
• Extensive experience working in an administrative capacity
• Excellent organisational and prioritisation skills
• Excellent attention to detail
• Team Player
• Solutions- Focused
• Continuous Improvement Mindset
• Comfortable working with and directing team members more senior than they are
• Happy exploring new ways of working
• Positive approach to change
• Able to demonstrate strength and experience in managing / supporting service improvements
• Desirable- Business Administrative Qualifications
  
  

Salary Bracket £25,000-£26,000

About Us

At Danone UK & Ireland, we are committed to delivering better health through better nutrition for millions of consumers and patients in our communities.

Diversity, Equity, and Inclusion (DEI) is deeply embedded in Danone's DNA, representing our core values and beliefs. We embrace diversity as a driving force for positive change, nurturing an inclusive workplace where every individual is valued.