Partnership & Performance Manager (Calex Events)

Following a sustained period of organic growth, with further exciting opportunities on the horizon, we are looking to complement our successful team with a Partnership & Performance Manager in our Events Division.

This role will lead the operational delivery, commercial performance, and client satisfaction of one or more of our Partnerships. Sitting at the centre of delivery, you will be responsible for ensuring that your accounts are running smoothly, meeting targets, and delivering measurable impact - all while building trust and long-term relationships with our Partners.

You will take full ownership of the delivery, financial health, and team performance for your area, including managing a blended team of Calex headcount and associate staff, overseeing service quality, driving accountability, and ensuring outcomes are achieved in line with both internal KPIs and Partner expectations.

This is a senior level operational role reporting to our Head of Events that blends commercial responsibility, people management, and leadership - ideal for someone who thrives on accountability and relationship-building in equal measures.

Key Responsibilities:

Account Leadership & Partner Management

• Serve as the main point of contact for assigned Partnerships, leading on all aspects of delivery and client engagement.
• Develop strong relationships with key client stakeholders, ensuring their expectations are understood and exceeded.
• Represent Calex in contract reviews, performance meetings, and strategic discussions.

Delivery Oversight & Operational Performance

• Lead the successful delivery of programmes in line with contractual KPIs, SLAs, quality standards, and internal benchmarks.
• Coordinate internal delivery teams, ensuring clarity of roles, shared priorities, and proactive communication.
• Use data and insights to drive continuous improvement and issue resolution.

Financial & Commercial Responsibility

• Own the budget and financial performance of your Partnership area, including forecasting, margin management, and cost control.
• Monitor spend against budget, ensuring maximum value and efficiency.
• Contribute to commercial decisions such as pricing, contract renewals, and growth opportunities.

Team Leadership & People Management

• Manage a team of delivery and/or performance professionals, setting expectations, providing regular feedback, and supporting their development.
• Create a positive, accountable, and collaborative team culture focused on delivering great outcomes.
• Work closely with HR and senior leaders to support workforce planning and resource allocation across accounts.

Reporting & Strategic Contribution

• Provide regular updates on Partnership delivery progress, risks, and opportunities.
• Support the development of future-facing strategies to improve client value and contract performance.
• Help shape operational models and tools to increase effectiveness across the wider partnerships function.

Key Skills & Experience:

• Proven experience in contract, account, or programme management within a performance-focused environment.
• Proven experience in Events Management.
• Strong financial acumen — able to manage budgets, control costs, and contribute to commercial decision-making.
• Excellent client relationship and stakeholder engagement skills.
• Track record of managing and motivating teams to deliver results.
• Confident working with performance data, impact reporting, and delivery dashboards.
• Ability to source and manage relationships and performance of sub-contracted suppliers and service providers to provide a full 360 event experience.

Desired Attributes:

• Highly organised, self-motivated, and resilient - able to manage complexity and maintain momentum.
• Energised by operating in a partnered supplier environment.
• Emotionally and politically intelligent.
• Calm under pressure.
• Experienced in leading teams to deliver excellence as part of an integrated supplier / headcount team.
• A values-led leader who brings energy, clarity, and structure to their work.

Our Calex Core Values

We are looking for an individual who aligns with our company core values:

• Caring & Supportive
• Open & Honest
• Welcoming & Inclusive
• Collaborative & Inspiring
• Enjoyable & Rewarding
• Flexible & Adaptable
• Accountable & Reliable
• Healthy & Sustainable

To apply, please provide a full and up to date copy of your CV together with a covering letter detailing the skills that make you suitable for this role.

The closing date for this role is 21st June 2026.

Salary & Benefits: Up to £50,000 dependant on experience plus a company car. 25 Days paid Annual Leave. Calex Employee Benefits Packages (Inc Private GP and Healthcare Services, High Street Discounts, Discounted Gym Memberships and on Demand 24 Hour Wellbeing Service (Counselling and Advice)), Life Assurance, Pension, optional private Healthcare cover.

Contract: Permanent / Full Time

Working Hours: Predominantly Monday to Friday / 40 hours per week, however, due to the nature of the role, some weekend work may be required on some Events, so the ability to have flexible working hours will be necessary.

Place of Work: This role may cover various locations, so a central England base location would be advantageous along with willingness to travel in the UK and Internationally when required. In addition, there may be sustained periods of time where it will be necessary to stay away from home to be local to events.

Pre-employment Checks: Calex will undertake the relevant/standard employment checks with any successful candidate. This includes contacting all nominated referees, as well as checking candidate ID, driving licence and right to work in the UK. Some roles may also be subject to further pre-employment checks (confirmation will be provided through the recruitment process). The nature of this role necessitates that we undertake a DBS check.

Employment: The successful candidate will be employed by Calex UK (www.calexuk.com).

Visa Sponsorship: Although Calex UK is on the register of Worker and Temporary Worker licensed sponsors, there is not an opportunity of sponsorship for this specific role.

Pay: Up to £50,000.00 per year

Benefits:

• Company car
• Company pension
• Health & wellbeing programme
• Private medical insurance

Work Location: On the road