Out of Hours Team Manager - Housing Services

One YMCA is seeking a compassionate and capable Out of Hours Manager to lead our essential overnight services. In this pivotal role, you’ll ensure that residents receive consistent, high-quality support during evenings and nights - times when traditional services are unavailable and when many individuals feel most vulnerable. Your leadership will help create a safe, responsive, and supportive environment that truly makes a difference

Location: This hybrid role involves overseeing our housing sites across Hertfordshire, Buckinghamshire, Oxfordshire and Bedfordshire, with the expectation that you will be regularly available on-site as needed
Hours: This is a night role and you’ll be expected to work between the hours of 10:00 PM – 7:00 AM

What You’ll Be Doing

• Lead the delivery of One YMCA’s overnight housing services between 10:00 PM and 7:00 AM
• Manage night operations across multiple sites, ensuring consistent and high-quality support for residents
• Supervise and support night staff, maintaining staffing levels and coordinating nightly tasks
• Act as the Designated Safeguarding Lead for Out of Hours, ensuring timely and accurate recording, referral, and escalation of concerns
• Ensure smooth handovers between shifts and maintain clear communication with day teams
• Respond confidently to emergencies and contribute to crisis management and service development
• Promote continuous improvement and uphold service standards during out-of-hours periods

Does this role sound like the perfect fit for you? If so, we encourage you to download the full job description below and submit your application without delay - we’ll be interviewing on a rolling basis

Why Join Us?
At One YMCA, we believe that every hour matters - especially the ones when others are asleep. You’ll be part of a committed, values-driven organisation that supports vulnerable individuals to build better futures.

We offer:

• A supportive team environment
• Opportunities for training and development
• Access to health and wellbeing resources
• Competitive benefits and pension contributions

Additional Information

• Due to the nature of the role, flexibility and travel between sites may be required

Be the difference when it matters most. Apply now and help us provide hope and support through the night.

*We reserve the right to close this advert early*

Please note that we are unable to provide visa sponsorship accept applications from individuals who already have the right to work in the UK for the position applied for

As some of our roles involve working with vulnerable members of society, this position may require a Basic or Enhanced Criminal Disclosure, which will be conducted once a conditional offer is made

Previous Applications: We welcome applications from all qualified candidates. However, if you have applied for a similar role within the last 6 months and were not successful, please consider whether your experience has developed further before reapplying

Accessibility & Adjustments: We are committed to making reasonable adjustments throughout our recruitment process and will strive to be as accommodating as possible. Please inform us in advance of any arrangements you may need to fully participate in the process.

At One YMCA, we are an inclusive organisation that actively promotes equality of opportunity for all, welcoming the right mix of talent, skills, and potential. We are committed to creating a working environment where everyone is treated with dignity and respect, regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.

We welcome applications from all backgrounds, communities, and industries, and are committed to building a diverse workforce made up of a wide range of skills, experiences, and abilities

This is a Full Time role.
Hours per week: 42
Working Pattern: 10PM - 7AM / Monday-Sunday / Hours to be discussed at Interview

One YMCA and its subsidiaries, the Early Childhood Partnership (ECP) and Signpost are on an exciting journey to double our impact by 2025. We are over half way through an exciting new strategy launched in the first hour of the new decade, via email where all staff and volunteers were invited to put themselves forward to apply and attend an intensive, three-day Kickstarter Event.

By the end of these three days, there was a brilliantly multi-faceted set of themes and ideas, which formed the starting point for the rest of the Mission 25 process to build on. The aim of Mission 25 is to give every staff member and volunteer the opportunity to play their part in shaping the strategy to do “more and better, together” so that we double our impact by 2025. We deliver a vast array of services across Herts, Beds and Bucks that reach over 135,000 individuals annually.

These include:

• Provision of over 700 units of accommodation for homeless people
• Move on accommodation for individuals moving onto independent living
• Housing and practical/emotional support for young asylum seekers
• Community HUBs hosting a range of activities and meeting space hire
• Childcare provision in Hertfordshire
• Family support through a network of children’s and family centres covering Hertfordshire and Bedford
• Therapeutic and non-therapeutic support for male and female victims of domestic abuse and their children
• Independent sexual violence services across Bedfordshire, Luton and Hertfordshire
• Domestic abuse perpetrator reform programmes across Bedfordshire
• Youth services offering emotional wellbeing support and youth club opportunities for 11-19 year olds alongside our National Airplay programme funded by the RAF Benevolent Fund
• A community gym where everyone can enjoy the benefits of physical exercise Our values remain at the forefront of how we operate as a charity, and it is important to us that all staff and volunteers can fully buy in to our ethos.