Operations Performance & Reporting Manager

Location: Solihull; a flexible hybrid working model which supports you as well as enabling you to work collaboratively with your colleagues

Contract: Full-time, Permanent

About Us

At BNP Paribas Personal Finance, we’re part of a global banking group with a simple mission: to provide straightforward consumer finance solutions that help customers make responsible financial decisions. We partner with leading UK retailers and brands to support their customers finance purchases responsibly.

The Role

This is an exciting opportunity to shape how operational performance is measured, understood and improved across our business. As Operations Performance & Reporting Manager, you'll lead a growing team responsible for transforming data into meaningful business insight. Working closely with senior stakeholders, you'll develop executive-level reporting that brings together operational performance, customer outcomes, Consumer Duty metrics and risk data, enabling informed decision-making at the highest level.

Rather than simply producing reports, you'll identify trends, uncover opportunities for improvement and provide the insight that helps Operations deliver better outcomes for both our customers and the business. You'll also play a key role in developing analytical capability within your team while driving continuous improvement across reporting processes.

Key Responsibilities

• Lead, coach and develop a team of analysts, creating a high-performing and collaborative environment
• Design and deliver executive reporting and dashboards that provide meaningful insight into operational performance
• Bring together data from multiple sources, including operational, customer, risk and Consumer Duty metrics, to create a holistic view of business performance
• Identify trends, risks and opportunities, translating complex data into clear recommendations that influence business decisions
• Drive improvements in reporting, analytics and operational performance through effective use of data and insight
• Build strong relationships across the business, working collaboratively with stakeholders to deliver value and support strategic objectives
  
  

Skills & Attributes

• Experience in a reporting, performance, analytics or operational insight role within financial services or a similarly regulated environment
• Strong ability to interpret data, identify trends and communicate meaningful business insight to senior stakeholders
• Understanding of Consumer Duty and the importance of delivering good customer outcomes
• Experience leading, coaching or developing individuals or small teams
• Excellent stakeholder management skills, with the confidence to challenge constructively and influence decision-making
• A proactive, curious mindset with a passion for continuous improvement and using data to drive positive change
  
  

Could this be you?

Making a positive impact is at the heart of everything we do. We’re looking for people who live by our values, who are positive, brave, and own it. Don’t let confidence hold you back. You don’t need to meet every requirement - if you have around 75% of the skills and the right attitude, we’d love to hear from you.

What’s In It For You

As a Top Employer UK, we offer a supportive, inclusive environment and a flexible benefits package that you can tailor to your lifestyle. Highlights include:

• Competitive salary and comprehensive package, contributory pension, and health cash plan
• Opportunity to buy/sell holiday giving you even more control over your work-life balance
• Flexible benefits including private medical insurance and lifestyle discounts
• A culture that values collaboration, development, and wellbeing
  
  

Apply now to join a team that makes a real impact.

Learn more about careers with us: https://www.bnpparibas-pf.co.uk/careers

Your Application Journey

• Call with our Talent Acquisition team
• Introductory meeting with the Hiring Manager
• Competency-based interview including a short assessment task
  
  

We aim to complete the process within 3-4 weeks, depending on availability. If you’re not shortlisted, we’ll still let you know the outcome. Please note that this role may close early once we have enough suitable applicants, so apply soon.

Equal Opportunities

We’re committed to creating an inclusive workplace and ensuring equal opportunities for all, regardless of age, disability, gender, identity, race, religion, sexual orientation, or background.

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