Onsite Desktop Support Engineer - Lincoln

Computacenter


Date: 1 hour ago
City: Lincoln
Contract type: Full time

Onsite Desktop Support Engineer


Life on the team


We’re looking for a Desktop Support Engineer to provide hands-on technical support across a busy customer environment. You’ll play a key role in resolving incidents, fulfilling service requests and ensuring users receive a responsive, high-quality support experience.


Location: Lincoln (onsite full time)


What you’ll do

  • Undertake incident and request tasks
  • Possess 2nd line responsibility for resolving incidents to SLA
  • Maintain a <2% incident per month target
  • Be responsible for the completion of assigned works within allocated timeframes
  • Undertake Project Tasks, supporting both internal and external Project Managers
  • Undertake Non-Standard Requests tasks to agreed timescales
  • Proactively communicate and coordinate with Level 3 teams to highlight major level issues
  • Find resolution of technical issues for laptop/desktop hardware, networks, printers, etc.
  • Install & configure software and hardware


What you’ll need

  • An in-depth knowledge and good understanding of Microsoft Windows OS (Windows 10 & Windows 11), including build, configuration and registry settings is required, along with a level of proficiency in Microsoft Office.
  • Experience handling LTSC Channels and KIOSK is highly desirable
  • Basic level understanding in SCCM/Active Directory and a working knowledge of IT service models
  • Networks experience to include an understanding of LAN/WAN/vLAN and Wi-Fi technologies, DHCP, DNS/WINS, PXE and VPN/remote connectivity
  • An appreciation of the Microsoft Exchange environment, email client configuration, MS Outlook, instant messaging tools, along with general etiquette
  • Computer peripherals - including but not limited to printers (including MFD's), display screens, docking stations, port replicators, cameras and scanners
  • Working Knowledge of IT Service Management (ITSM) software (ServiceNow)
  • Excellent customer interface and customer service skills
  • Some flexibility with working hours when needed
  • Full UK Driving License
  • SC Cleared or required to undertake SC Clearance


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