Onboarding

Client Support Executive (Onboarding)

Location: Hybrid 3 days in Wilmslow 2 from home

Salary: £25,155 + additional bonus's

Why Citation?

Citation is one of the UK’s leading providers of Health & Safety, HR, Employment Law and ISO services to businesses. But we’re far from average — our people bring their personalities to work, not just their policies!

It’s a great place to work because of the people we employ. Fun, professional, and supportive, we’re looking for likeminded individuals who bring passion and positivity to what they do. If our culture sounds like the right fit for you and you’re excited to be part of our success story, we’d love to hear from you.

The Role

As we continue to grow and invest in service and technology, we’re recruiting a Client Support Executive to join our Onboarding team.

In this role, you’ll:

• Provide exceptional telephone and online support to clients across the UK
• Welcome new clients and deliver training on our platform
• Make proactive touchpoints with clients throughout their contract
• Ensure clients gain maximum value from their Citation service
  
  

Who We’re Looking For

We’re looking for natural problem solvers who can take ownership of queries from start to finish, identifying needs and offering effective solutions.

Whatever your background, if you’re passionate about delivering outstanding customer service, we can teach you the rest. You’ll be someone who:

• Engages confidently and professionally over the phone
• Learns new systems quickly and uses information to support clients effectively
• Puts the client first, making it your mission to understand their needs and exceed expectations
  
  

Here’s a taste of the perks we roll out for our extraordinary team members:

• 25 Days of Holiday + Bank holidays: We’re talking sun-soaked beaches, snow-capped mountains, or simply your favourite cosy spot at home. Take your well-deserved break with 25 days of holiday, plus those cherished bank holidays.
• Birthday Bliss: Your birthday isn’t just another day on the calendar; it’s YOUR day! Enjoy it in style with a day off, because at Citation, we believe in celebrating YOU.
• Post-Wedding Bliss: Newlyweds, we’ve got something special for you too! Extra weeks of holiday to bask in the glow of post-wedding happiness.
• Healthcare cash plan: Your well-being is our priority. That’s why we offer private healthcare to ensure your peace of mind and keep you feeling your best.
• Community Days: Looking to give back? Take a day off to volunteer and make a positive impact in your community or support your favourite charities.
  
  

Ready to Apply?

If you’re passionate about client support, love problem solving, and want to work in a fun and supportive team, apply today and start your journey with Citation!

Benefits:

• Referral programme
• Work from home
  
  

The Citation Group provides mission-critical compliance, HR and health & safety services and software to over 120,000 businesses across the UK, Australia and Canada. Professionals with personality - serious about what we do, brilliant to work with. Backed by Hg, KKR and HarbourVest.