Night Control Room Data Administrator

Pay Rate: £27,499.50 plus a shift premium of £2,600 per annum
Grade: O
Contract Type: Permanent (Full-Time)
Shift patterns: Sunday to Thursday - 9pm - 5.30am (can be slightly flexible on start times)
Location: Gloucester GL3 4AQ

Think you know DHL? Think again! We're not just about delivering parcels. DHL Supply Chain is the world's leading logistics company and our people are the unsung heroes who keep the cogs turning and the country running smoothly.

We're now looking for Control Room Colleague to join our central control Hub.

A TYPICAL DAY MAY INVOLVE

• Collecting, cleaning, and analysing large volumes of productivity and operational data for the central Tradeteam hub using Microsoft Excel
• Building and maintaining Pivot Tables and Pivot Charts to track key performance indicators (KPIs) such as throughput, pick rates, and accuracy
• Identifying trends, patterns, and anomalies in daily and weekly performance data to support operational decision-making
• Producing detailed reports and dashboards to communicate insights clearly to stakeholders across the business
• Working closely with operational teams to investigate performance issues, using data analysis to support root cause identification and problem-solving
• Troubleshooting system and equipment queries by analysing error logs, workflow data, and operational outputs
• Supporting continuous improvement initiatives by recommending data-driven solutions to enhance efficiency and productivity
• Engaging with team leaders and management at all levels, translating complex data into actionable insights
• Completing administrative and reporting tasks, ensuring accuracy and consistency in all data records

THIS ROLE WOULD SUIT PEOPLE WHO

• Are proficient in Microsoft Excel, any knowledge of advanced functions such as Pivot Tables, VLOOKUP/XLOOKUP, data validation, and conditional formatting would be advantageous but is not essential.
• Have strong analytical skills, with the ability to interpret data, identify trends, and make evidence-based recommendations
• Possess excellent attention to detail and a high level of accuracy when working with data
• Demonstrate strong interpersonal and communication skills, with the ability to explain data insights to non-technical stakeholders
• Are well-organised, with effective workload management and the ability to prioritise tasks in a fast-paced environment
• Have a proactive mindset, with a continuous improvement approach to processes and performance

WHY JOIN US?

• Free parking and on-site rest areas
• 30 days annual leave, Including BH
• Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution
• Free confidential 24/7 GP consultations
• Hundreds of retail and lifestyle discounts
• Affordable loans, savings schemes and free mortgage advice
• Visit https://careers.dhl.com/global/en/working-at-dhl-supply-chain to learn more