Marketing Account Manager - 12 Month FTC

Salary £35,000 per annum

Main Purpose Of The Role

Air Ambulance Charity Kent Surrey Sussex (KSS) is a registered charity which delivers lifesaving pre-hospital emergency care across Kent, Surrey and Sussex. Operating 24/7, 365 days a year, our expert crews bring hospital-level treatment by helicopter and Rapid Response Vehicle (RRV) directly to patients when every second counts.

The Marketing and Communications (MarComms) Team builds brand awareness and engagement among the public, builds our profile with the media and key stakeholders, and supports fundraising activities to generate income to fund our lifesaving service. The team also engages, motivates and unites staff across the organisation to help KSS deliver on its purpose and achieve its vision of an end to preventable loss of life from medical emergency

As well as working towards its own strategic objectives, it also acts as in a quasi-agency capacity, delivering design, digital and copywriting services for all other KSS teams. As the charity continues to grow, so too do the internal demands on the team and the need to systemise ways of working and account-manage relationships in respect of their MarComms support needs.

The Marketing Account Manager is a new role we’ve created in our talented and friendly MarComms Team, acting as the internal agency liaison between MarComms and all other KSS teams.

As our Marketing Account Manager, you’ll be an experienced individual in account management and scheduling, brand cohesion and design. You’ll have a strong desire to make a difference to the local communities of Kent, Surrey and Sussex.

You’ll work closely with the MarComms and internal client teams to ensure the smooth scheduling and delivery of design, digital and copywriting projects and campaigns across KSS. These can vary from updating an existing leaflet to the delivery of an entire fundraising campaign, to creating assets for training courses for our Crew. This is a varied, hands-on role where as well as taking ownership of internal client relationships, and ensuring projects are delivered on time and to a high standard, you’ll also need to have design skills and experience to also help deliver workload during peak periods.

Main Responsibilities

MARCOMMS WORK SCHEDULING, DEVELOPMENT, AND DELIVERY MANAGEMENT

• Act as the primary day-to-day point of contact between internal client teams and the MarComms Team for allocated projects and campaigns.
• Triage internal client briefs into clear, actionable pieces of work, timelines and deliverables and schedule so that workload is manageable, pushing back on client teams if necessary.
• Plan, schedule and co-ordinate design, digital and copywriting projects, ensuring resources are aligned to priorities and deadlines.
• Manage multiple projects simultaneously, from small updates to large-scale, multi-channel campaigns.
• Proactively track progress, identify risks or bottlenecks, and take action to resolve issues before they impact delivery.
• Ensure all projects are delivered on time, within agreed scope, and to a high standard of quality.
• Facilitate clear communication between internal stakeholders and the MarComms Team, keeping all parties informed of progress, changes and dependencies.
• Support campaign evaluation by gathering feedback and identifying opportunities for continuous improvement.

HOLDER OF THE ANNUAL KSS ACTIVITY PLAN AND ASANA WORK MANAGEMENT & SCHEDULING SYSTEM

• Act as the system owner for the Asana MarComms project management system.
• Maintain the overall work plan, ensuring all projects, tasks, dependencies and deadlines are accurately captured and kept up to date.
• Configure and manage project templates, workflows, boards and reporting views to support efficient delivery.
• Monitor team capacity and workload across design, digital and copywriting functions, flagging pressure points and recommending solutions.
• Work with colleagues in client teams to support the prioritisation of work in line with organisational objectives, campaign timelines and available resources.
• Produce clear workload, progress and performance reports for senior stakeholders as required.
• Champion best practice use of Asana, providing guidance and support to team members and internal clients where appropriate.

BRAND GUARDIAN

• Act as one of the key guardians of the KSS brand identity across all marketing and communications outputs.
• Ensure all creative work aligns with brand guidelines, tone of voice, accessibility standards and regulatory requirements.
• Review and quality-check design, copy and digital assets to ensure brand consistency and accuracy
• Support internal teams in understanding and applying brand guidelines correctly.
• Work collaboratively with colleagues to evolve and protect the brand across multiple audiences and channels.
• Challenge work constructively where brand standards are not met, offering clear guidance on improvements.
• Help implement the widespread adoption of personas and audience segmentation on key engagement and fundraising activities

ADDITIONAL DESIGN RESOURCE FOR PEAK PERIODS

• Provide hands-on design support during peak workload periods, capacity gaps or high-priority campaigns.
• Create and amend design assets such as leaflets, brochures, digital graphics, social media assets, presentations and training materials.
• Adapt and version existing creative for different audiences, channels or formats.
• Work efficiently within brand guidelines to meet tight deadlines without compromising quality.
• Collaborate with designers and wider team members to ensure consistency and smooth handovers.
• Support continuous improvement by sharing design insights, efficiencies and best practice.

ADDITIONAL REQUIREMENTS:

• Attendance at some of our fundraising events, which may include weekend work, will be expected from time to time. Time off in lieu will be provided for additional hours worked
• Undertake other duties relevant to the role and, where necessary, assist with other areas of work as required

OTHER GENERAL DUTIES:

1. When working at our office:

• Welcome visitors and assist them in the appropriate manner
• Observe and adhere to office procedures
• Respect confidentiality of all information obtained whilst working for KSS

1. Contribute to the functioning and morale of the team, whilst conducting yourself in a professional and efficient manner
2. Be a KSS representative across various forums and networking opportunities