Managed Services Consultant / 3rd Line Infrastructure Engineer - Dorking - Hybrid working - Surrey

Managed Services Consultant / 3rd Line Infrastructure Engineer - Dorking - Hybrid working - Surrey

Managed Services Consultant / 3rd Line Infrastructure Engineer

Salary: £50,000 per annum + On Call out of hours rota compensation

Location: Dorking, Surrey – Hybrid (3 days office / 2 days WFH)

Contract: Permanent, Full-Time

Hours: Monday to Friday, 9:00am – 5:30pm standard in hours. + Out of hours.

Benefits: Private Healthcare | 25 Days Holiday + Bank Holidays | Pension | Hybrid Working

The Opportunity

This is a varied, hands-on technical role, ideal for someone with a strong background in IT infrastructure, managed services, technical operations or service delivery, who enjoys problem-solving, working with customers and ensuring business-critical systems remain operational.

You'll be joining a friendly, collaborative technical team, supporting a diverse customer base across the UK, with the opportunity to contribute to service improvements, infrastructure modernisation and the ongoing development of managed service solutions.

The Role

As a Managed Services Consultant, you'll be responsible for supporting and maintaining customer infrastructure environments, ensuring reliable service delivery, meeting SLAs and resolving technical incidents.

Working closely with internal technical teams, account managers and customers, you'll play a key role in maintaining infrastructure performance, supporting operational activities and identifying opportunities to improve service efficiency.

Key Responsibilities

• Monitor, support and maintain customer IT infrastructure, including servers, storage, backup, virtualisation and network environments.
• Monitor and respond to alerts across IBM i environments and wider datacentre platforms.
• Investigate and resolve technical incidents, service requests and infrastructure issues.
• Ensure managed services are delivered in line with agreed SLAs and contractual requirements.
• Carry out scheduled maintenance, including operating system upgrades, firmware updates, disaster recovery testing and data restore testing.
• Work directly with customers to understand their technical environments and provide effective solutions.
• Collaborate with internal technical teams to troubleshoot complex infrastructure issues.
• Identify opportunities for automation, process improvements and service modernisation.
• Maintain accurate technical documentation, procedures and operational standards.
• Participate in an out-of-hours on-call rota and occasional planned evening or weekend maintenance.

Essential Skills & Experience

• Ideally 3–5+ years' experience in a hands-on IT Infrastructure Engineer, Managed Services Engineer, Systems Engineer or 3rd Line Support role.
• Strong technical experience supporting and maintaining enterprise server and infrastructure environments.
• Hands-on experience with Windows Server administration, troubleshooting and maintenance.
• Experience supporting virtualised environments, ideally VMware vSphere or Microsoft Hyper-V.
• Good understanding of enterprise storage, backup and recovery solutions.
• Solid networking fundamentals, including TCP/IP, DNS, DHCP and general network troubleshooting.
• Experience investigating and resolving complex infrastructure incidents within agreed SLAs.
• Practical knowledge of infrastructure monitoring, patching, upgrades and preventative maintenance.
• Experience supporting disaster recovery processes, backup restoration and system availability.
• Strong customer-facing communication skills, ideally gained within an MSP or managed services environment.

Desirable Skills & Qualifications

• Experience supporting IBM i / IBM Power Systems environments.
• Knowledge of SAN/NAS storage technologies.
• Experience with Veeam or similar enterprise backup solutions.
• Exposure to cloud infrastructure, particularly Microsoft Azure.
• Experience with infrastructure automation or PowerShell scripting.
• Relevant certifications such as Microsoft, VMware, CompTIA Server+ or ITIL Foundation.
• Experience supporting hosted infrastructure or datacentre environments.

Salary & Benefits

£50,000 per annum, plus an attractive benefits package including:

• Hybrid working: 3 days in the Dorking office and 2 days working from home.
• 25 days annual leave plus bank holidays, increasing with service.
• Private healthcare.
• Workplace pension scheme.
• Training and career development opportunities.
• Salary sacrifice schemes.
• Complimentary office lunches and refreshments.
• Free onsite parking.
• Birthday gift and regular team social events.
• Supportive, friendly working environment.