Key Accounts Operations Coordinator

Job Ref VTFMKF01399 City: Northampton Department International Freight Forwarding Status Full Time Type Permanent The Company
Yusen Logistics is working to become the world’s preferred supply chain logistics company. Our complete offer is designed to forge better connections between businesses, customers and communities – through innovative supply chain management, freight forwarding, warehousing and distribution services. As a company, we’re dedicated to a culture of continuous improvement, ensuring everyone who works with us is committed, connected and creative in making us the world’s preferred choice.


The Role
We are looking for a Key Accounts Operations Coordinator to be based at our Northampton GP3 site (NN4 5FB).
In this role, you will deliver a high-quality Freight Forwarding service to the Key Account customer, building strong relationships with clients, suppliers and internal teams while developing specialist industry knowledge to support operational excellence.
This is a full-time, permanent position offering a salary range of £26,485.60 to £29,000 (depending on experience). The role is working Monday to Friday 8:30am – 5:30pm and includes up to 3 remote working days per week, subject to business requirements.


The Benefits:

• 25 days' holiday (excluding bank holidays) and 5 days Volunteer Leave per year
• Opportunity for Unpaid Leave
• Up to 10 days international remote working*
• Free Eye Test *
• Employee Referral Scheme
• Cycle to Work scheme
• Critical Illness Cover
• Free online Fitness Platform i.e., Pilates & Yoga, Mindfulness/Meditation, 24/7 support, advice, diet and Nutrition
• On Site Mental health First Aiders
• Employee benefits i.e., Free eye test*, up to 25% off gym membership, high street vouchers
• Free access to 24/7 online GP, mental health support service, Life Events Counselling, Care Concierge Service, Health Cash Plan, Karo Health.
• Tailored development and career opportunities

Key Responsibilities:

• Coordinate, schedule, book, and manage daily container movements on behalf of Supply Chain Management Service clients.
• Handle all daily operational tasks and client enquiries accurately and courteously.
• Ensure the highest standards of customer experience are met at all times.
• Create and maintain worksheets documenting all daily movements.
• Communicate and escalate all relevant information to team members.
• Ensure all information is consistently accurate and that high operational service standards are maintained at all times.
• Adhere to all deadlines and follow established Standard Operating Procedures.
• Ensure all departmental administrative tasks are completed within agreed timescales.
• Prepare KPI reports and present to clients as required.
• Monitor and control all service costs.

Key Requirements:

• Some previous experience in freight forwarding, supply chain, or logistics environments is essential.
• Proven experience working in an administration and / or customer service role.
• Highly organised, with the ability to work under pressure and consistently meet deadlines.
• Proficient in Microsoft Office systems, including Excel.
• Excellent communication and stakeholder management skills.
• Strong customer service skills with ability to present to customers.
• Ability to analyse issues and apply effective problem-solving techniques.
• High attention to detail.
• Financial / commercial awareness.
  

We thank all applicants for their interest, however, only those under consideration will be contacted.
Please note that applicants must have the legal right to work in the UK, as we are unable to offer visa sponsorship for this position.
At Yusen Logistics, we understand the value of utilising AI and other technologies to support the application process. Still, we encourage candidates to use them to enhance their applications rather than replace their own effort and authenticity. Therefore, candidates should not rely on AI-generated responses during the interview process.
Yusen Logistics is an equal opportunities employer that encourages applications from all suitably qualified and eligible applicants, regardless of their personal circumstances. We make our recruiting decisions solely based on skillset and experience. Diversity allows us to create an inclusive environment where our employees can strive and grow their potential. Yusen Logistics are proud to be a ‘Disability Confident Committed’ employer.