Junior Application Support Analyst
Haystack
Date: 2 weeks ago
City: Farnham
Salary:
£30,000
per year
Contract type: Full time
Remote
We’re working with an innovative software company specialising in accountancy solutions, dedicated to delivering excellent customer experiences and continuously improving their applications through user feedback and smart technology.
The Role
The Role
- Provide customer-focused software support and AI knowledge assistance.
- Work closely with customers and the development team to resolve user issues.
- Handle support enquiries and improve internal knowledge systems.
- Contribute to the development and maintenance of the company's AI chatbot and knowledge base.
- Analyze customer feedback to identify recurring problems and areas for improvement.
- Ensure customers receive accurate and helpful support information.
- Experience handling support emails and/or customer calls.
- Experience supporting application software or business systems.
- Strong communication and problem-solving skills.
- Ability to learn new software systems quickly.
- Good analytical and organizational skills.
- A positive, proactive approach to customer service.
- Fully remote working.
- Supportive and collaborative environment.
- Opportunity to grow within a software and AI-focused business.
- Ongoing professional development.
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Sales Team Leader (Telecoms)
Free-Work UK,
Farnham
£50,000
-
£60,000
per year
2 weeks ago
Sales Team Leader (Telecoms)Farnborough£50,000-£60,000 + OTE over £120,000 + Progression + Gym + 33 Days Annual Leave + Charity Days + Pension + BenefitsExcellent opportunity for a Sales Team Leader from a Telecoms background to join an award-winning business in a senior, hands-on leadership role where you'll take ownership of revenue strategy, develop and coach a high-performing Account Management team,...
Parcel Delivery Driver
Royal Mail,
Farnham
2 weeks ago
Job reference: 336843Location: Farnham Delivery Office, GU9 7LQ Job type: Permanent contract Hours: 37:00 hours per week, working 5 days across Monday - Sunday, working between 12:00 and 20:00Due to operational demand, you will be required to work Saturday and Sunday, according to a local rota/plan. Sunday working will be from 10:00 to 18:00 2 every 8 SundaysThere has never...
Chef de Partie
Fuller, Smith & Turner,
Farnham
2 weeks ago
Join Fuller’s: Where the true you thrives and diversity is embraced. At Fuller’s we don't just offer jobs, we invite you to celebrate your authentic self. Our four core values – doing things the right way, being part of the family, celebrating individuality and always asking what’s next? – define the essence of who we are.The Princess Royal offers four-star,...
