IT Support Trainee Technician

Faerch is a leading supplier of circular, rigid food packaging with integrated recycling capability. We serve food manufacturers, food service providers, and retailers worldwide through a network of state‑of‑the‑art production facilities across Europe and the US. Today, more than 5,400 employees are part of the Faerch Group, which is owned by A.P. Moller Holding.

Working at Faerch means joining a purpose-driven company focused on sustainability and innovation. We invest in your growth and offer a supportive, international environment where people can develop and thrive.

The Role

Are you passionate about technology and eager to start a career in IT?

We are looking for a motivated IT Support Trainee Technician to join our team and develop real-world technical skills.

Your working environment will be a mix of office-based work and hands-on IT support for our manufacturing teams on the factory floor, offering great variety. You will be part of Faerch Group IT, a team of approximately 25 IT support colleagues across the Group, and you will contribute to a global ServiceDesk supporting users across multiple sites.

In the UK, Faerch operates five sites, including Sutton and Ely. Your primary responsibility will be to support users in Poole, London, and Durham. Travel within the UK is expected to support both the London office and the production site in Durham.

You will report into Group IT and work closely with experienced colleagues who will support your learning and development.

Your Responsibilities

As An IT Support Trainee Technician, You Will

• Provide first-line IT support to end users
• Troubleshoot basic hardware and software issues
• Assist with device setup, maintenance, and upgrades
• Learn how to manage IT support requests, document issues, and follow IT processes
• Work alongside experienced IT professionals who will support your development
• Support the infrastructure team when needed, acting as “boots on the ground” at local sites
  
  

We’re Looking For

You Are Someone Who Has

• A strong interest in IT and problem-solving
• Good communication and customer service skills
• A willingness to learn and take initiative
• Basic knowledge of computers and the Microsoft Office package (an advantage)
• A positive, “can-do” attitude and strong team mindset
  
  

Who This Role Is Perfect For

• School or college leavers
• Candidates looking to start a career in IT
  
  

Qualifications (Preferable, Not Essential)

• GCSE grades A–C or HND (or equivalent)
• CompTIA A+, ITIL Foundation, or similar certifications
• Basic proficiency in Windows operating systems
• Familiarity with Microsoft 365, email clients, and remote support tools
• Knowledge of Active Directory, Intune, or Azure is an advantage
  
  

Essentials

• A valid driving licence and passport (travel will be required later as part of your development)
• Ability to work both office-based and on the shop floor, supporting manufacturing teams
  
  

What We Offer

• A role with both local impact and global exposure
• A collaborative work environment with a flat hierarchy and open dialogue
• The opportunity to learn, grow, and develop practical IT skills
• A culture built on trust, accountability, and teamwork
  
  

Additional Information

• Mon-Fri, 37.5 hours per week
• Fully site-based at our Poole location (no remote working)
• Participation in the on-call rota will be required as part of the role's development
• Starting salary from £26,500 (trainee position)
• Group Life Assurance
• Bupa Cash Plan
• Cycle to Work Scheme
• Long Service Rewards
• Safety Boot Contribution
• Regular Company Events