IT Support Specialist
Haystack
Date: 4 hours ago
City: Peterborough
Contract type: Full time
Remote
We're working with a well-established and growing IT company that specialises in delivering comprehensive technology solutions to business clients. With a strong focus on innovation and customer satisfaction, they've built a reputation for exceptional IT support services and a collaborative, close-knit team culture.
The Role
The Role
- Providing 1st, 2nd and 3rd line technical support to business customers
- Troubleshooting issues at a client and server level, including escalated and complex technical issues
- Microsoft 365 administration including Azure AD, SharePoint, Exchange, and InTune
- Assisting with IT projects as required
- Hybrid working with remote focus and occasional office work in Cambridge, with potential for onsite client work in East of England
- A minimum of 2 years' experience from a Microsoft MSP
- Excellent communication and interpersonal skills
- Experience across all aspects of Microsoft 365
- Familiarity with all Windows OS at server and client level, including a working knowledge of virtualisation
- Working knowledge of networking principles and technologies, with experience troubleshooting routers, switches, and firewalls
- Opportunity to join a growing, collaborative team
- Exposure to varied technical challenges
- Potential for field-based project work
- A focus on innovation and customer satisfaction
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