IT Manager

WE ARE LOOKING FOR A

IT MANAGER

Number of Roles: 1 | Division: Project Support | Location: Castleford

Sigma are experts at transforming commercial space. With over 20 years’ experience operating in the fast-paced and dynamic retail sector, Sigma provide a true end-to-end service; from store construction and consolidation to fixture procurement, projects, and mechanical & electrical installation.

Ranked in the top 10% of the 2019 Sunday Times International FastTrack 200 awards, we’ve been acknowledged as being one of Britain’s fastest growing private companies.

It’s our people that make us who we are, and we are proud to have some of the most experienced, knowledgeable, passionate, and dedicated individuals within our industry, at every level in our business. Sigma is committed to creating a diverse environment and is proud to be an equal opportunities employer. our business.

Outline of role

We are looking for an experienced and commercially minded IT Manager to lead and optimise our IT service delivery, supplier management, technology governance, and cyber security framework. Based in Castleford and reporting to the Head of Project Support, you will play a key role in ensuring our technology services are secure, cost-effective, high-performing, and aligned with business objectives.

This role is responsible for managing third-party IT suppliers and significant IT spend, driving continuous improvement across service delivery, and developing technology strategies that support business growth and transformation.

Main Responsibilities

• Lead the management of external IT suppliers, contracts, licensing agreements, and technology partners.
• Manage and optimise IT expenditure, ensuring value for money and effective supplier performance.
• Review and challenge technical proposals, quotations, and recommended solutions.
• Oversee service desk performance, identifying trends, recurring issues, and opportunities for continuous improvement.
• Define and monitor IT service metrics, ensuring agreed service levels are achieved.
• Develop and implement the organisation's IT strategy and technology roadmap.
• Own IT security governance, risk management, vulnerability management, and policy compliance.
• Lead investigations and remediation activities relating to IT incidents and security risks.
• Develop and maintain effective IT asset management processes, including lifecycle and hardware refresh programmes.
• Support business transformation initiatives and system implementation projects.
• Provide technical expertise and guidance on technology architecture and solution design.
• Work collaboratively with stakeholders across the business to ensure technology supports operational efficiency and future growth.
  
  

Knowledge And Experience Required

• Strong experience in IT management, service delivery, and supplier management within a senior IT role.
• Proven experience managing third-party suppliers, contracts, and commercial relationships.
• Experience overseeing IT budgets and delivering cost-saving initiatives.
• Sound understanding of IT service management principles and continuous improvement methodologies.
• Knowledge of cyber security, risk management, governance, and compliance practices.
• Experience developing and implementing IT strategies and technology roadmaps.
• Understanding of IT asset management and lifecycle management processes.
• Experience analysing service performance data and driving service improvements.
• Desirable knowledge of cyber security frameworks such as ISO 27001 or Cyber Essentials.
• Experience supporting business change, transformation programmes, and technology projects is advantageous.
  
  

Skills Required

• Strong supplier and stakeholder management skills.
• Commercial awareness with experience of contract negotiation and procurement.
• Excellent communication skills with the ability to translate technical information into business-focused outcomes.
• Strong leadership and influencing skills.
• Analytical thinking and problem-solving capability.
• Experience conducting root cause analysis and implementing improvement initiatives.
• Ability to manage multiple priorities and make effective decisions in a fast-paced environment.
• Strong organisational skills and attention to detail.
• Resilient, adaptable, and comfortable working across a broad range of IT disciplines.
• Ability to build positive working relationships at all levels of the organisation.
  
  

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or a related discipline, or equivalent practical experience.
  
  

Benefits

• 25 days holiday plus bank holidays
• A day’s ‘birthday leave’ to be taken within your birthday month
• Opportunity to buy or sell up to 3 days holiday*
• Opportunity for hybrid working*
• Ability to participate in the Octopus EV salary sacrifice scheme*
• Ability to participate in the Cycle to Work Scheme*
• Employee Assistance Programme
• Healthshield cash plan with discounts on high street stores
• Free external financial advice – offering support for mortgages, pensions and insurances
• Enhanced family friendly pay*
• Free tea, coffee and fruit on all sites
• Subject to eligibility
  
  

Opportunity to be involved with

• Group Colleague Board
• Quarterly Corporate Events/Charity Involvement
  
  

Sigma is committed to providing colleagues with opportunities to progress their career, supported by a range of training and development activities and interventions’

If you think you’ve got what it takes to join our growing, winning team we’d love you to hear from you.