Inventory & Quality Control Assistant - Green Shift (Secondment)

About the Role
As an Inventory and QC Assistant, you'll play a vital role in making sure every book we send out meets the standard our customers love us for. Working across SYB, CTS, and the Tower, you'll take ownership of inventory and quality control across inbound and storage areas, reporting into the Inventory and QC Team Leader. You'll already know how important great working relationships are here at WoB — and in this role you'll be leaning on those every day, working closely with colleagues across departments and sharing QC guidance with warehouse operatives where needed. We're looking for someone with a sharp eye for detail, a self-starter attitude, and a genuine pride in doing things right. If you're reliable, honest, and thrive in the pace of our warehouse environment, we'd love to hear from you.
Main Responsibilities

• Inventory Cycle Counts, Perpetual Inventory and Tote Audits: To proceed with checking the tote for its accuracy rate. Detect any extra and delete any missing items through tote audits to obtain the highest inventory accuracy.
• Amnesty Tote Investigation: Investigate any item which has been found outside any tote and identify its precedence. This means returning the item to its correspondent location, send the item to packing area if detected as order or send back to inbound if none of the conclusions mentioned were detected.
• Tote Problem Solving: Solve any tote which has problems to be used from operations via tote reset or investigating the root cause if the first action does not work.
• Quality Checking: Ensure that the totes with stock received from customers and charity are in good condition from the warehouse operatives. If failure of quality is detected, to communicate to the direct line of the operative and proceed to its deletion.
• Restricted and Mismatch Items Block and Log: Proceed to block any items which have explicit content on its cover or block any items which its content does not match with the system.
• Comply with, and make positive contribution to, all company policy, rules and procedures for Health & Safety and current H&S legislation and best practice.

You will occasionally be required to work within other areas of the company in case of necessity. Training for other areas will be provided.
Person Specification and Prior Experience

• A good understanding of English language, primarily verbal.
• Able to lift 20kg.
• Computer literate (Microsoft 365, particularly Excel).
• Prior MPP/WMS experience
• Wider business knowledge
• Excellent communication skills to be able to speak to staff about quality issues

This role will be a 6 month secondment, based in the Coventry Warehouse, working on the Green Shift on a 4 on/4 off pattern.