Income Management Officer

Salary

Grade/Salary: Grade 4 (£31,022 - £33,699) Pay Award Pending

Contractual hours

37

Basis

Full time

Region

Doncaster

Job category/type

Housing

Date posted

26/06/2026

Job reference

REQ23391

Grade/Salary: Grade 4 (£31,022 -33,699)
Hours/Type: 37hrs Full Time Permanent
Location: Area Offices/ Civic/ WFH/Hybrid
Closing Date: 20th July 2026
Are you looking for your next exciting career opportunity in an award winning, customer focused and forward-thinking organisation? Do you want to work for an organisation that values its colleagues, offers a range of great benefits and the opportunity to work flexibly? If this sounds like you then read on…
St Leger Homes is an award-winning, customer focused social housing provider that manages 20,000 homes on behalf of Doncaster Council
As a member of the team, you will share our passion for delivering an excellent service for our customers and will be able to plan and organise your work to ensure that all jobs are completed safely and efficiently
Description:
Within the Tenancy Sustainability Team, you will work as part of an area based team, to provide an inclusive income management service to tenants, including recovery of rent arrears, utilising support and enforcement tools and assisting with tenants financial circumstances to enable them to maximise their income, be financially self-sufficient and maintain their rent payments to sustain their tenancy
You will have a good standard of education and be IT literate
Duties include:

• Maximising rental income in line with company policy and procedure which will include writing to tenants, telephone contact and home visits. This will be from initial arrears and the progression through to County Court proceedings.
• Maximising tenant’s personal income by providing support and assistance, including help with welfare benefit cases, completing income and expenditure assessments and making payment agreements.
• Keeping accurate, detailed records using the IT system in relation to rent recovery.
• Carrying out evictions in the presence of the court bailiff and undertake all follow up work such as organising a lock change, completing an inventory and the storage of tenants effects.

The post holder should possess the following skills:

• Excellent interpersonal communication skills both face to face and over the telephone
• Good written communication skills
• Good organisational skills including the ability to plan and prioritise work load in order to meet targets and timescales
• A good knowledge of the role of social housing

Find Out More
If you would like an informal discussion about the role, please contact Siobhan Plant on 01302 862161
As part of the St Leger Homes family, we are focused on being an employer of choice, where people thrive and your voice is truly heard. You will enjoy competitive pay, and a wide range of benefits, including:

• Generous annual leave entitlement starting at 29 days a year plus bank holidays and increasing with length of service.
• Enrolment to the Local Government Pension Scheme, contributing 16% to your pension (The average UK employer contribution is 4.5%)
• Support your career by offering a wide variety of formal training courses which a combination of in-house and externally provided courses. We believe in supporting our colleagues to grow their career and improve their knowledge.
• A flexible approach to your work life balance. We know people give their best when they can give 100% to the job.
• Maternity, Paternity and Adoption leave with enhanced pay (subject to eligibility)
• Access to paid for private healthcare with the opportunity to upgrade

If you are the kind of person that wants to do a great job and make a difference to our customers and colleagues, we think you will love it here
We recognise that our colleagues are our greatest asset and want every single person to feel comfortable bringing their whole selves to work. We encourage diversity and are committed to creating an inclusive environment for all our colleagues. We welcome applications from all backgrounds and abilities
If this sounds like a challenge, you would like to take on, click Apply Now and tell us about the fantastic skills that you can bring to St Leger Homes of Doncaster