Housing Standards Officer

Join Our Team as a Housing Standards Officer

Are you passionate about improving housing conditions and making a real difference to people's lives? Elmbridge Borough Council is seeking a motivated and customer-focused Housing Standards Officer to join our Housing Services Team.

This is an exciting opportunity to work across a diverse residential sector, helping to ensure that homes throughout the borough are safe, well managed, energy efficient and compliant with legal requirements.

Elmbridge is a thriving and desirable borough with a significant private rented sector. As part of our Housing Standards Team, you will play an important role in protecting the health and wellbeing of residents by improving housing conditions and supporting high standards of property management across all housing tenures.

Reporting to the Housing Standards Manager and Senior Housing Standards Officer, you will investigate complaints about housing conditions, undertake inspections using the Housing Health and Safety Rating System (HHSRS), and work with tenants, landlords, managing agents and partner agencies to resolve housing issues.

You will support the Council's work on housing enforcement, HMO regulation, empty homes and energy efficiency initiatives, using a range of approaches from advice and guidance through to formal action where necessary.

This is a varied and rewarding role offering the opportunity to work on a wide range of housing standards cases. Your work will have a direct impact on improving living conditions for residents and supporting the Council's wider housing objectives.

About you

You will:

• hold a professional Qualification in Environmental Health, Housing, Construction, Surveying or a related discipline
• have substantial experience of private sector housing enforcement and housing standards work
• have experience working within a local authority regulatory environment
• possess strong knowledge of housing legislation, HHSRS and enforcement processes
• have excellent organisational, communication and time management skills, be able to navigate and work effectively in a busy, client facing service
• be customer-focused and committed to delivering high-quality services for residents, helping to make a difference for our residents
• enjoy working collaboratively and supporting the development of colleagues and enjoy being part of a team

A Basic DBS check will be required for this role.

Help us improve housing standards, protect residents and make a lasting difference in Elmbridge. We look forward to hearing from you.

From April 2027, Elmbridge will become part of the new East Surrey Council. As we work towards that time, our focus remains firmly on delivering high quality services to our residents. We understand that this period of transition may bring uncertainty, particularly around future working arrangements such as office locations. Please be assured that we are committed to supporting all our employees throughout this process, prioritising wellbeing, continuous learning and professional development.

While we cannot predict exactly what lies beyond 2027, we can confidently say that your time at Elmbridge Borough Council will be both rewarding and enriching. You will gain valuable experience, benefit from extensive training opportunities and be involved in one of the most significant transformations in local government in the past 50 years.

About us

We know we ask a lot, but the good news is that we give a lot too.

• Learning and development: we will support you on that journey by creating a bespoke learning and development plan for you. You will meet people in the team who have completed Masters, been promoted within the team and have taken on other professional qualifications.

• Flexibility: we know hybrid working is here to stay and we will discuss the right mix of home and office for you.

• Wellbeing: when you thrive Elmbridge thrives, which is why we have developed a strong and varied wellbeing programme for our employees.

• The package: not forgetting our excellent pension and ‘Thrive’ package of employee benefits and discounts with various local businesses. There is also free employee parking.

If you would like to talk to us about the role, please give Rubina Gani, our Housing Standards Manager a call on 01372 474623

Equal Opportunities

Elmbridge Borough Council - Working for Equality. We welcome applications from all sections of the community. If you require any adjustments to be able to engage in the recruitment process for this role, please let us know by emailing [email protected].

Closing Date: Monday 30 November at 9am

Interviews: Week commencing 7 December