Housing Management Officer

Housing Management Officer

Blackburn (Cherry Bridge Lodge or Skye Crescent Lodge)
37.5 hours per week (including weekends)
SCP 21 – 25 £27,261 - £30,308

Support people to sustain tenancies and build brighter futures.

At Stepping Stone Projects, we do more than provide accommodation—we empower people to move on from homelessness and live independently. Our work is fast-paced and rewarding, and we’re looking for a Housing Management Officer to join our Blackburn services and make a meaningful impact.

About the role

You’ll deliver a high-quality, site-based housing management service, supporting customers with a wide range of needs to successfully manage their tenancies and move forward into independent accommodation.

Working across one of our supported housing schemes, you’ll take a proactive approach to tenancy management, property standards, and customer engagement—ensuring safe, well-managed environments where people can rebuild their lives.

What you’ll be doing

• Delivering proactive tenancy management, supporting customers to meet their obligations and sustain their accommodation
• Managing rent accounts, minimising arrears, and supporting customers with benefits and income maximisation
• Leading on void management—ensuring properties are turned around quickly and ready for new residents
• Carrying out sign-ups, tenancy checks, and property inspections
• Maintaining high standards of health & safety and facilities management across the schemes
• Working closely with internal teams and external agencies to support positive customer outcomes
• Keeping accurate records and contributing to performance reporting

About you

You’ll be confident, organised, and passionate about supporting people to succeed. You’re comfortable balancing people-focused work with the operational demands of housing management.

We’re particularly keen to hear from you if you:

• You have experience in providing housing management, housing related support, care and support, or housing advice in housing management
• You have a versatile, flexible and co-operative approach to work
• You demonstrate a diplomatic and non-judgmental approach
• You have the skill to frequently operating computerised administrative and office systems and software packages
• You have the ability to deliver housing-related support and to manage and act as a key worker to a case load of client
• You have the ability to manage time effectively, prioritise work and meet deadlines
• Full UK Drivers Licence, with daily access to a reliable vehicle

Why join us?

At Stepping Stone Projects, your work directly contributes to changing lives. You’ll be part of a supportive, values-driven organisation where your role has real purpose—helping people move from crisis to stability and independence.

Please note: This post is subject to an enhanced DBS check as part of our safer recruitment process.