Housekeeping - Team Member (Nights)

Description

As a Housekeeping Team Member - Night, you’ll be the quiet force that keeps the hotel running smoothly, ensuring every space is fresh, welcoming, and spotless for our guests. Working behind the scenes, your attention to detail and commitment to high standards will help create a seamless experience—so that when guests wake up, everything feels perfectly prepared and cared for

What You Will Do In This Splendid Role:

Our team are the heart and soul of all we do. Here’s what you’ll be up to:

• Taking pride in cleaning and maintaining guest areas to the highest standards of cleanliness and presentation during the night.
• Responding to guest requests with warmth and efficiency, ensuring their needs are met and expectations exceeded.
• Reporting any maintenance issues, safety concerns, or hazards promptly, supporting a safe and smooth-running hotel.
• Helping with monitoring supplies and minimise waste across all housekeeping areas.
• Working independently with care and precision, maintaining a high level of cleanliness while respecting guests’ rest and privacy.
• Communicating effectively with colleagues to hand over information and ensure a seamless transition for the day team.

What Makes You Splendid:

We live by our values – and we’d love you to bring them to life every day:

• Open - You’re someone who brings warmth to your work and helps create a welcoming environment for others.
• Nimble - If you’re someone who enjoys solving problems quickly and creatively, you’ll fit right in.
• Brilliant - If you’re someone who takes pride in your craft and thrives on making a difference, we’d love to hear from you.
• Honest - You’ll be part of a team that believes in doing the right thing.

Bring your personality, positivity and passion for people and we’ll give you the training and support to shine

Our Splendid Benefits:

When you join Splendid, you will enjoy a reward package to support your lifestyle, wellbeing and career. Here are just some of the benefits on offer:

• Employee Assistance Programme (EAP) - confidential wellbeing support whenever you need it with 24/7 access to remote GP appointments.
• Hotel Room Discounts - stay with us or our partner hotels at special team rates including discounted rates for friends and family.
• Food & Beverage Discounts - enjoy meals and drinks at reduced prices across our hotels.
• Life Assurance - peace of mind for you and your loved ones.
• Salary Sacrifice - Car Scheme: our team members can enjoy the ultimate benefit of driving a brand new, full insured and maintained car for a fixed monthly amount taken from their salary.
• Stream - access your earned wages up to 50% whenever you need them giving you financial flexibility and Highstreet discounts available.
• Pension - auto enrolment into the company pension scheme.
• Learning & Development - opportunities available to progress your skills and career.

About The Grand - York

Built in 1906 as the headquarters of the North Eastern Railway, The Grand, York is a striking example of early 20th-century architecture. Designed by William Bell and Horace Field, the building showcases elegant marble interiors, oak-panelled rooms, and the majestic Grand Boardroom.
A cherished landmark in the heart of Yorkshire, The Grand was lovingly restored to its original splendour in 2010. Today, it stands as an award-winning five-star hotel, welcoming guests with the warmth, charm, and character of true Yorkshire hospitality.