Hotel Receptionist

• We’re proud winners of the AA Small Hotel Group of the year 2024-25, rated as a Top 30 Best Place to Work in Hospitality 2024 & 2025 by The Caterer, and crowned Best Employer at the 2025 Springboard Awards for Excellence**
  
  

Please note this is a part-time role, contracted at 24 hours worked over 3 days per week.

What you’ll be doing?

As one of our Receptionists, you'll often be the first and last person our guests meet, making you a key part of creating unforgettable experiences. Your warmth, professionalism and genuine care will help shape every guest's stay, from the moment they arrive to the moment they leave.

Whether you're offering a friendly welcome at check-in, answering questions with confidence, or ensuring a seamless departure at check-out, you'll play an important role in creating those lasting first and final impressions that keep guests coming back.

But there's much more to the role than front desk duties. Working closely with colleagues across the hotel, you'll help deliver exceptional experiences behind the scenes too. From answering calls and managing reservations to allocating rooms, preparing guest bills and coordinating with other departments, you'll be organised, proactive and confident using a range of computer systems. Your attention to detail will be just as important as your people skills, ensuring every guest enjoys a smooth, personalised and memorable stay.

What you’ll need to be a Receptionist?

• To have a genuine and warm approach, with stand out people skills;
• Strong attention to detail and to be IT savvy, ensuring we ‘get it right first time’ whether that be someone’s room allocation, their bill or in just being intuitive enough to notice the details as small as what type of tea they like…
• Good communication skills, and level of English – both written and spoken;
• The ability to work in a fast-paced environment with a ‘can do’ attitude & to love the buzz of being busy;
• Previous experience is preferred but we are more interested in your passion for great customer service and exceptional people skills
  
  

What’s in it for you?

At Eden Hotel Collection, we’re proud of our award-winning approach to employee wellbeing, engagement, and recognition (with industry award wins in 2023, 2024 and 2025!) - which means you’re joining a team that values your happiness, growth, and success every step of the way.

• Generous Time Off: 31 days of leave, increasing to 33 with service.
• Monthly Tips: Fairly shared service charge/gratuities, all paid on second paydate in the month.
• Discounts & Perks: Exclusive savings at 800+ retailers, gyms, restaurants, days out, and utilities.
• Wellbeing Centre: Access to Hello Fresh recipes, fitness videos, and financial planning tools.
• Health & Wellness Plans: Dental, vision, alternative care, and 24/7 GP access.
• Sustainable Commuting: Cycle-to-Work and Electric Vehicle Leasing options.
• Exclusive EHC Perks: Discounted stays, spa treatments, golf, and leisure at our properties.
• The Happy Hub: Our reward and recognition platform where you can send peer-to-peer cards, earn monetary rewards, be celebrated as Employee of the Month, and receive long-service vouchers.
• Genuine Wellbeing Support: We’re here to support your financial, mental, and physical wellbeing both via our supportive teams and Hospitality Action.
• Employee Comm’s: Stay connected through Eden Engage for all the latest team news.
• Grow with Eden: Develop with us through apprenticeships and leadership programs like RISE & THRIVE.
• Family-Friendly Policies: Enhanced leave and return-to-work financial support for life’s key moments.
• Everyday Essentials: Free parking, meals on duty, uniform provided and a footwear allowance.
  
  

A Culture of Collaboration and Care

We work together to create a truly inclusive workplace, where your voice matters, and real change happens:

• Your Voice Matters: Regular surveys that value your input.
• Real Action: “You said, we did” - because we listen and respond.
• Sustainability Focus: Employee champions at every hotel and HQ.
  
  

We’re proud members of the Hoteliers’ Charter, and our team is always at the heart of what we do, guided by our values of Heart, Honesty, Spirit, and Team.

Our commitment to equity means we welcome talent from all backgrounds, perspectives, and experiences, and we encourage applications from all communities, including underrepresented groups, parents, people living with disabilities, and those bringing diverse perspectives. Join us to experience what it means to work for a values-led, award-winning employer.

Want to hear more about ‘Life at Eden’? Follow us on Instagram @ehcpeople

INDMP