Fundraising Administrator, Swansea

Application Deadline: 26 July 2026

Department: Centre Fundraising

Location: Swansea Centre

Compensation: £26,316 - £26,981 / year

Description

As an integral member of the fundraising team, the Fundraising Administrator will support the delivery of a range of successful fundraising activity based around the centre, in order to maximise income for Maggie’s.

As Fundraising Administrator, you will welcome and support visitors within the centre in their fundraising for Maggie’s as well as in the local community and ensuring they are motivated, informed and supported.

This is a demanding role in a fast-paced environment where priorities change frequently.

There will be a requirement to work irregular hours as well as some local travel.

Please note that interviews will take place on Monday 10th August in Maggie's Swansea.

Key responsibilities

• First point of contact for enquiries from community audiences and suppliers.
• Respond to enquiries from the public, volunteers, fundraisers etc (by phone, mail and in person) including responding to requests for information and materials etc.
• Refer enquiries to Centre Fundraiser where appropriate.
• Provide and facilitate supporters with a choice of how they fundraise and work with Maggie’s in line with the national strategy and plan.
• Provide excellent supporter care, which enthuses supporters and encourages commitment and loyalty to Maggie’s.
• Liaise with Supporter Services Teams to ensure complaints, responses and enquiries are efficiently and effectively handled, followed up and recorded.
• Support communications activities using appropriate conventional and online media
  

A full list of responsibilities can be found in the attached job description.



Skills, knowledge and expertise

• Educated to A level / Higher or equivalent
• At least two years’ work experience with transferrable skills
• Experience of volunteering in the voluntary sector
• Excellent IT skills
• Strong written and verbal communication
  
  

Job benefits

• You’ll spend time at one of our incredible centres to experience our programme of support and see first-hand the difference we can make.
• A structured orientation week will cover everything you need to get settled in your new role.
• Holiday entitlement that helps you create a manageable work life balance.
• Generous sick leave cover.
• A supportive and friendly working environment.
• Tailored learning and development opportunities.
• Kitchen facilities with free tea, coffee and fruit bowl.
• Workplace pension and free financial advice from an independent financial advisor to help you plan for your future.
• Option to keep a pre-existing NHS pension if eligible.
• Travel and cycle loans.
• Eye test expenses and money towards glasses.
• Enhanced maternity pay.
• Our buddy system links you with a colleague to give you extra support in your first few months.
• Facilitated stress management courses and access to our clinical psychologists for support.