Front of House Manager

Job Description

Job Title: Front of House Manager

Location: Ashridge House, Berkhamsted, Hertfordshire, HP4 1NS

Reports to: General Manager

Shifts: 5 days out of 7, Monday – Sunday, Shifts between 7am and 10pm

The Opportunity

Ashridge House is a prestigious historic mansion nestled in the stunning Hertfordshire countryside. We are renowned for hosting a wide range of events, from weddings and corporate gatherings to special celebrations, in a breath-taking and timeless setting.

As the Front of House Manager, you will lead our Reception and Nights teams in providing impeccable customer service and ensuring smooth operations at Ashridge House. You will be responsible for managing the reception area, overseeing guest arrivals/departures, and co-ordinating event set-ups to ensure that every guest's visit is memorable and seamless.

What will you be doing?

Front Desk Management

• - Manage and train reception staff to ensure they deliver outstanding service
• - Oversee the day-to-day operations of the reception desk, including check-in, check-out, and guest inquiries
• - Maintain a welcoming and organised front desk area
  
  

Guest Relations

• - Interact with guests courteously and professionally, addressing their needs and resolving any issues or concerns promptly
• - Assist with special guest requests and ensure a personalised and memorable guest experience
  
  

Team Leadership

• - Lead and motivate the Reception, Guest Service Assistants and Nights teams to achieve high levels of performance and guest satisfaction
• - Conduct regular team meetings and training sessions to enhance skills and knowledge
• - Line manages all team members in 121s, appraisals and ongoing development
  
  

Administrative Tasks

• - Manage reservations and room assignments, maintaining accurate records
• - Prepare and distribute daily reports and guest information
• - Create and issue rota’s for each team to ensure coverage of necessary business areas
  
  

Security And Compliance

• - Ensure adherence to security procedures and guest confidentiality standards
• - Monitor compliance with health and safety regulations
• - Duty Manager training, ICO training will be done in house as part of this role
  
  

Who are you?

• - Previous experience in a reception or front desk management role, preferably in a hospitality or events setting
• - Strong leadership and team management skills
• - Exceptional customer service and interpersonal skills
• - Excellent organisational and multitasking abilities
• - Proficiency in using reservation and property management systems
• - Strong problem-solving skills and attention to detail
• - Knowl edge o f event coordination and logistics
• - Knowledge in Opera Cloud is desirable
  
  

What will we give you?

• - A dynamic and collaborative work environment in a historic and picturesque setting
• - Opportunities for professional growth and development
• - Staff meals while on duty
• - Access to onsite amenities, including the gym and pool
• - Company pension scheme and healthcare benefits
• - Free on-site parking
  
  

Join our team at Ashridge House and play a key role in delivering exceptional guest experiences in one of the UK's most prestigious event venues. Your leadership and commitment to excellence will help maintain our reputation as a premier destination for unforgettable events.

About Ashridge

Ashridge House is an award-winning Grade 1 listed neo-gothic mansion with extensive meeting and event facilities comprising 189 bedrooms, over 30 meeting rooms, 55 syndicate rooms, 7 function rooms and 190 acres of historic parkland and gardens. Delivering the highest standard of service to everyone who visits, dines, and stays with us is a fundamental part of our ethos and key to growing the business.

When you join Ashridge House, you join a community from unique backgrounds, all united by pursuing excellence in service and hospitality. Whoever you are, whatever you are passionate about—we welcome you and want you to bring that to work every day. Ashridge House is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, caste, parental status, disability, identity, experience, and everything else that makes you unique.