Equine Insurance & Debt Administrator

At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.

We are seeking an organised, personable Equine Insurance & Debt Administrator to join our team at Pool House Equine Vets on a part-time basis.

Pool House Equine Hospital has been a significant part of the community for many years and has been a beacon of high-quality veterinary care for our clients. Our staff are our biggest strength, alongside the fantastic facilities we have to offer. The group has specialist-trained colleagues and referral specialists in surgery, diagnostics, medicine, lameness and poor performance.

How You’ll Make a Difference

This is a varied administrative role combining insurance claims processing with debt management and general office responsibilities, helping to support both our clients and the wider practice team.

Key Responsibilities

• Handle and process equine insurance claims efficiently and accurately
• Liaise with insurance companies, clients and veterinary staff
• Manage debt administration, including monitoring outstanding balances and following up on payments
• Maintain accurate financial and client records
• Answer telephone calls and deal with client enquiries in a professional manner
• Provide general administrative support to the practice
  
  

Working Pattern

This is a part-time permanent role working 35 hours per week, with shifts between 9:30am and 5:00pm.

You Might Be a Great Fit If...

We're looking for someone with experience in the veterinary profession who is confident, organised and able to manage a varied workload. You'll have excellent communication skills, strong attention to detail and always put clients and patients at the heart of everything you do.

Other requirements include:

• Previous administrative experience
• Strong organisational skills and attention to detail
• Confident written and verbal communication skills
• Ability to manage workload and prioritise tasks efficiently
• Competence in basic IT systems and office software
• Equine knowledge
  
  

How We’ll Support You

At inspiring vet care, we’re committed to supporting your development and wellbeing from the very start. When you join us, you’ll benefit from:

• A supportive and collaborative practice team
• Clear career pathways with opportunities to develop your skills
• Ongoing learning and development supported by experienced colleagues
• A values-led culture focused on care, community and continuous improvement
  
  

What We Offer Our Team

• 6.6 weeks' annual leave plus your birthday off FTE
• Increasing holiday allowance based on length of service
• Enhanced family-friendly policies, including maternity, paternity, adoption, shared parental and surrogacy pay
• Employee wellbeing initiatives including Healthcare Cash Plan and Cycle to Work scheme
• Learning and development opportunities via the inspiring vet care Academy
• Pension scheme
• Discounted veterinary care
• Voluntary benefits including Green Cars salary sacrifice scheme and access to discounts and cashback with hundreds of participating retailers
  
  

We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world-class learning resources.

Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Up to £23,212.27 per annum