Dedicated Engineer

Why Join Us?

Onecom is the UK's leading business technology provider, shaping the way we work, connect, communicate and operate.

You will join a multi-award-winning company, with over 800 talented people committed to delivering great customer experiences driven by the Onecom Way; Think Kaizen, Be Respectful, Build Relationships, Make it Happen, Work Smart, Be Amazing.

About the Role

As a Dedicated Engineer, you will be permanently based at a client site, acting as the primary technical contact responsible for supporting, maintaining, and improving the client's IT environment. You will provide day-to-day technical support, manage incidents and service requests, maintain infrastructure, and deliver exceptional customer service while ensuring systems remain secure, available, and aligned with business needs.

This role offers the opportunity to work closely with clients, build trusted relationships, and contribute to the ongoing success of their technology operations.

Please note: You'll need to attend our client's London office once a week. We'll adjust your working hours to reflect travel time, and all train travel expenses will be covered.

What You'll Be Doing

• Managing the client helpdesk and ticket queue, ensuring all requests are logged, prioritised, and resolved within agreed SLAs.
• Acting as the first point of contact for client calls, emails, and technical support requests.
• Providing remote and onsite technical support, troubleshooting issues, and coordinating escalations when required.
• Supporting and maintaining Microsoft technologies including Microsoft 365, Windows Server, Exchange, SharePoint, SQL, and Azure.
• Administering virtualisation technologies including VMware and Hyper-V.
• Supporting network infrastructure, connectivity, security solutions, telephony platforms, and remote access technologies.
• Coordinating with third-party vendors and service providers to resolve issues and support business applications.
• Managing and delivering small infrastructure and deployment projects while assisting Project Engineers with larger initiatives.
• Maintaining technical documentation, processes, and procedures.
• Proactively identifying opportunities to improve IT services, infrastructure performance, security, and customer experience.
• Supporting cybersecurity and compliance requirements through adherence to policies, controls, and best practices.

What We're Looking For

• Strong technical support and IT infrastructure background.
• Proven troubleshooting and fault-finding skills across a range of technologies.
• Experience supporting Microsoft 365, Windows 10/11, Active Directory, Hyper-V, and Windows Server environments.
• Excellent customer service and communication skills with the ability to engage confidently with stakeholders at all levels.
• Strong organisational skills with the ability to manage competing priorities effectively.
• A proactive and solution-focused approach to problem solving.
• Ability to work independently in a fast-paced environment.
• Strong attention to detail and commitment to delivering high-quality service.

Our Dream Candidate Will Also Have Experience With

• Microsoft Azure administration and cloud technologies.
• VMware virtualisation environments.
• Citrix, Azure Virtual Desktop, and VPN technologies.
• Exchange, SharePoint, and SQL Server administration.
• VoIP telephony solutions.
• IT project delivery and infrastructure upgrades.
• Professional certifications such as CompTIA A+, MCP, MCSA, or other vendor-accredited qualifications.

Perks for Our People

Holidays: 25 days + bank holidays and buy/sell options

Other Leave: Birthday day off, 12 paid hours for flexible use, Volunteer day

Lifestyle: 9% combined pension contribution and 4x salary life assurance

Rewards: Quarterly and annual employee awards, discounts on tech

Socials: All-expenses-paid company events

Development: In-House Training Academy

Wellbeing: 24/7 access to mental health support, Calm App, discounted gym membership, free breakfast & fresh fruit, eye-care vouchers, financial wellbeing support

Everyone Belongs at Onecom

We believe that diverse teams bring a range of experiences and better ideas that fuel innovation. That's why we're committed to creating an environment where everyone feels valued, respected, and able to bring their authentic selves to work. We welcome applications from people of all backgrounds, experiences, identities, and perspectives.