Debt Recovery Executive

We are looking for a motivated and driven individual to join Talbots as a Debt Recovery Executive within our Disputes Department. This is an excellent opportunity for someone with debt recovery experience who is looking to take ownership of their own caseload and develop their career within a growing and supportive team.

This role can be based from a number of our offices, with a choice between Waterfront, Stourbridge, Worcester or Wolverhampton.

As a Debt Recovery Executive, you will be responsible for managing your own caseload of debt recovery matters from instruction through to conclusion. You will work closely with clients, providing commercially focused advice and updates, while progressing cases efficiently and delivering exceptional levels of client service.

Who are Talbots Law?

An employee-owned, full-service law firm built on a rich heritage dating back to 1828.

Today, we operate across 18 offices in the West Midlands, Staffordshire, Shropshire and Worcestershire, delivering expert legal services to individuals, families and businesses.

We deliver legal services in conveyancing, wills and probate, and family law, through to commercial law, employment, litigation and more. As an employee-owned firm, every member of our team has a stake in our success, which fosters a culture of collaboration, ownership and client-centred service.

At Talbots, our employees belong to an inclusive and supportive community where everyone has a voice. They contribute their skills and expertise to meaningful work that makes an impact. They thrive in an environment that fosters growth, innovation and wellbeing.

What do we offer?

• Competitive salaries with annual review.
• Progression into Debt Recovery Manager.
• Annual tax-free* profit-share.
• 25 days holiday + birthday + ex-gratia day + UK Bank Holidays + long service awards.
• Company salary-sacrifice pension scheme (4% from Talbots: 4% from employees).
• Group Life Insurance (3 x annual salary).
• Enhanced Company Sick Pay.
• Salary Extras benefits scheme.
• Medicash Health Cash Plan.
• Financial Health & Wellbeing Provision.
• Bank of Talbots (Annual employee credit for legal fees).
• Salary Sacrifice schemes.

What does the job involve?

• Managing your own caseload of debt recovery matters from instruction through to conclusion.
• Reviewing matters and implementing appropriate recovery strategies to maximise successful outcomes.
• Progressing claims through the debt recovery process, including pre-action, litigation, judgment and enforcement stages where applicable.
• Managing client files through our SOS case management system.
• Building and maintaining strong relationships with clients, providing regular updates and exceptional service.
• Engaging in business development activities and supporting the growth of the debt recovery offering.
• Liaising with clients, debtors, courts, enforcement agents and other third parties as required.
• Ensuring compliance with SRA, Lexcel and Law Society Quality Standards.
• Achieving individual and team performance objectives while maintaining high levels of file management and client care.

What do you need?

• Previous debt recovery, collections, litigation or legal case management experience.
• Experience managing your own caseload and prioritising a varied workload.
• A passion for delivering exceptional client care with excellent communication skills.
• Confidence using case management systems and Microsoft Office.
• A proactive, organised and detail-focused approach to work.
• Strong commercial awareness and problem-solving abilities.
• A collaborative mindset and a drive to continually develop your skills and knowledge.