Customer Support Engineer / site based

The Customer Support Engineer performs OneSource service as advised by the call dispatch staff/system in conjunction with the Group Leader, carrying our repairs, maintenance and installation of analytical and clinical instrumentation and there accessories. Provide onsite user training on defined product groups.

The role is based at our customer's site in Cramlington (Newcastle)

Responsibilities

• Organizing routine maintenance allocated on a monthly basis.
• Ensures that all documentation, circuit diagrams, Service Data Bulletins and manuals are of the correct revision to undertake service on specific instrument types. Maintains ancillary documentation e.g. Safety Manual, Procedures Manual to the highest standard with regular reviewing of manuals provided in accordance with the Quality Management System.
• Actively drives the achievement of the SLAs/KPIs of the team.
• Align personal working practices with the department’s performance targets. Actively demonstrate compliance with all team targets.
• Maintains personal service spares issued and inventory records to the highest standard. Ensures all anomalies are quickly and effectively reported and resolved.
• Ensures that all tools and test equipment is adequate to perform service required, and that all test equipment issued is calibrated at the times specified.
• Makes returns of all fully completed service documentation, Service Reports, Time Sheets, Expenses Claims, Motor Vehicle Log Sheets etc, on a weekly basis.
• Occasional ad hoc travel required - training takes place in the Netherlands, other OneSource sites may require occasional support.
• May be requested to perform specific and agreed tasks as defined through the Goal statements, already embedded in the Company Culture.

Qualifications

• HND or equivalent in Electronic Engineering
• Understanding of PLC Programming would be an advantage.
• Full UK Driving Licence
• HPLC, Dissolution and GC skills would be beneficial.

What we offer:

• 25 days of annual leave plus all Bank Holidays
• Income Protection Insurance that ensures your income is protected when life takes the unexpected turn
• Life Assurance for added peace of mind
• Access to our WeCare Programme, offering medical, mental health, legal, and financial support
• MyStrength – a personalised wellbeing app
• AXA Health & Wellbeing App to help you stay on top of your health
• Private Medical Insurance, including Doctor at Hand for 24/7, 365 access to a GP
• Enhanced company pension contributions (subject to increased employee contribution) to help you plan for the future
• Exclusive discounts via Benefit Hub and BHN Extras
• Generous employee referral rewards
• Season Ticket Loan Scheme to make commuting easier
• Cycle to Work Scheme promoting a healthier, greener commute