Customer Service Representative

A global, digitally enabled business that empowers a brighter future by connecting millions of people with their assets – safely, securely and responsibly. Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services, purpose-built solutions and modern technology platforms that deliver world class outcomes and experiences. A member of MUFG, a global financial group, we help manage regulatory complexity, improve data management and connect people with their assets, through exceptional user experience that leverages the expertise of our people combined with scalable technology, digital connectivity and data insights.

Overview

This role is responsible for dealing with emails and telephone calls made by investors/clients in a timely manner adhering to regulations.

Key Accountabilities and Main Responsibilities

• You will be handling our customer enquiries via telephone, email and letter, providing a great customer experience.
• The role will require you to meet our customer expectations by providing a market leading customer centric service that builds excellent relationships.
• Demonstrate care and empathy for our customers and their needs when handling customer enquiries.
• Achieve high standards of quality, efficiency, and productivity.
• Build and maintain relationships through the delivery of customer requests within set standards.
• Take personal responsibility for meeting deadlines and resolving customer concerns.
• Demonstrate adherence to customer focus and conduct policy.
• Demonstrate flexibility and collaboration towards meeting customer and business needs.

The above list of key accountabilities is not an exhaustive list and may change from time-to-time based on business needs.



Experience & Personal Attributes

• Customer centric mindset and experience of working in customer service / administration.
• Ability to work to a high level of accuracy and deliver the best customer service.
• Demonstrate a flexible approach towards changing business needs.
• Professional attitude.
• Good IT skills.
• Good standard of education - Maths and English GCSE grade C+