Customer Service Officer, Coutts 24

Location Manchester, United Kingdom

Salary From £27,855

Job typePermanent | Contract typeFull Time

Remote / On-site Hybrid

You’ll spend some of your time at home, working with your team digitally. You’ll also regularly work at your office or hub to collaborate with your colleagues.

Entry Level

This is a general indication and doesn’t always reflect day-to-day responsibilities. Check the job description for full details.

#R-00280992

Job description

This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom.

Join us as a Customer Service Officer in Coutts 24

• If you have a passion for delivering excellent customer service coupled with strong communication skills, this could be your ideal role

• You’ll be building rapport and trust with our private banking customers and providing them with a seamless and positive experience

• In return, you'll be working in a supportive environment with opportunities to advance your personal and career development

• We're always here for our customers so you'll need to be flexible in working a rotating shift pattern

• This is a hybrid role so after successful training, you'll work mainly from home with an expectation for you to go into the office every Tuesday to connect with your team

• This job does not meet Skilled Worker visa sponsorship requirements

What you'll do

We’re looking for someone who can put the customer at the heart of everything they do. This means you’ll be going the extra mile, helping our customers meet their financial arrangements and goals and educating them in the different ways they can do their banking. You’ll be their first point of contact, so it’s vital that you deliver outstanding service, every time.

Day-to-day, you’ll be:

• Accurately completing processes and procedures, providing our customers with a seamless and positive experience

• Taking the correct actions to deliver good customer outcomes, regularly reviewing their needs

• Dealing with customer queries in full and on time, referring any to other teams and colleagues where necessary

• Updating customer information to make sure accurate records are maintained

The skills you'll need

You’ll bring your experience of delivering outstanding customer service and exceeding expectations in a private banking or financial services environment. With strong planning and organisational skills, you’ll be able to work well under pressure, prioritise your tasks and deliver to deadlines.

You’ll also need:

• Good numerical and problem-solving skills and attention to detail

• An awareness of data protection, money laundering and FCA regulations

• Good knowledge of Microsoft Office, especially Microsoft Excel

You'll enjoy a comprehensive structured training programme, and on-going coaching and support to enhance your development and open up progression opportunities. When you're ready and have mastered your current role, we’ll help take your career to the next level.

How we'll reward you

Salary: £27,855 per year (pro rata for part time hours worked)

You’ll join on a competitive salary of £27,855 and in addition you’ll receive a contribution to help you save for retirement. You can choose from a range of protection, healthcare or lifestyle benefits through NatWest Group Benefits, our fully flexible reward programme.

Your benefits breakdown

Here’s a quick look at what your pay package and annual leave could look like if you get accepted for the role. We have a wide range of benefits to support you in your working life and beyond.

Please note, the presented benefits packages are based on the minimum base salary.

Tap each segment for details.

Your pay package

£

Your leave allowance

25 days Annual leave You’ll also have the opportunity to purchase up to 5 additional days off.

3 days Volunteering Take time off to support the causes you’re passionate about.

3 days Training Take time to build the skills you need to grow your career.

Total rewards package

Welcome to our Spinningfields hub

Spinningfields is Manchester’s leading leisure, retail, and business district and home to some of the most incredible architecture, restaurants, flagship stores, and bars the city has to offer.

Key facts:

• Space for 1,345 colleagues from various teams across the bank
• Our outdoor roof terrace has panoramic views of the city
• Opened in 2023