Customer Service and Exports Administrator

Trelleborg is a world leader in engineered polymer solutions for almost every industry on the planet. And we are where we are because our talents brought us here. By specializing in the polymer engineering that makes innovation and application possible, Trelleborg works closely with leading industry brands to accelerate their performance, drive their business forward—and along the way, shape the industry and progress that will benefit humankind in the exciting years ahead. Our people are Shaping Industry from the Inside. Why don´t you join us?

Do you approach new challenges with passion and take responsibility for your actions? Be the change you want to see and start shaping industry from the inside.

Who are we?

Trelleborg is a world leader in engineered polymer solutions that seal, damp and protect critical applications in demanding environments. Our innovative engineered solutions accelerate performance for customers in a sustainable way.

Being part of the Trelleborg Group Trelleborg Sealing Solutions is a leading global supplier of polymer-based sealing solutions. We support aerospace, industrial and automotive customers through ~44 production facilities and more than 60 customer solutions centres globally.

About the Job

Acting as the primary point of contact for customers, this role is responsible for managing the end-to-end order process, coordinating logistics (including export requirements), and ensuring accurate, timely communication and delivery. The role supports both customer service excellence and efficient transport and despatch operations

Key Responsibilities

• Manage the end-to-end order process, ensuring all orders are accurate, complete, and progressed in line with customer and business requirements

• Act as a key point of contact for customer enquiries, providing timely updates on order status, delivery, and resolving queries

• Monitor and review the order book daily, understanding production schedules and priorities to support customer commitments

• Maintain accurate and consistent data across IT systems, including pricing and customer information

• Coordinate transport planning in line with sales order requirements, using freight agents and carrier portals to ensure timely deliveries

• Consolidate loads and manage logistics activities to optimise efficiency and cost

• Generate delivery documentation, export paperwork, and invoicing in line with company and customer requirements

• Ensure compliance with export regulations, audit requirements, and maintain accurate despatch and compliance records

• Liaise with internal teams (production, planning, operations) to ensure smooth order fulfilment and delivery performance

• Support supplier and logistics coordination where required to meet delivery expectations

• Maintain knowledge of export processes, tariffs, and documentation requirements (training provided where needed)

• Produce and review daily reports to monitor performance and identify issues or delays

• Support continuous improvement by identifying process improvements and maintaining high standards of accuracy and service

• Work collaboratively within the team, providing cross-cover and supporting colleagues where needed

This role is full-time (37-40hour) fixed term contract for 12-18months

You will be based at our Weobley.

Candidate Profile

• Understanding of Export process and procedures
• Experience with Audit and compliance
• Experience with SAP planning system is desirable
• Previous use of Tariff classification would be beneficial
• Strong attention to detail
• Strong verbal and written communication skills
• Strong IT skills
• Good commercial awareness
• Confident telephone manner

Application Process

Don’t delay, apply today!

At Trelleborg our people are #shapingindustryfromtheinside

Trelleborg is an equal opportunity employer! We celebrate diversity and are committed to creating an inclusive environment for all employees. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.