Customer Service Agent 3 Month Summer Placement

Date: 4 Jun 2026

Location: High Wycombe, GB High Wycombe, GB High Wycombe, GB

Company: Hovis

Welcome to Hovis. We are the proud guardians of over 130 years of baking experience that make up our iconic and much-loved brand. We produce bread and bakery products created with Hovis goodness at the heart of each. We deliver around 1.3million loaves, every day of the week throughout the UK and Ireland, where we also make Mothers Pride and Ormo products.

We are 2,800 people working within 8 bakeries, 1 flour mill, and 2 regional distribution centres across the UK. Our success is a result of the hard work of our people; they are experts in their field whether it’s baking, manufacturing, logistics, engineering, or the many departments within the central functions team based in our head office in High Wycombe. We are a values-led business and expect our colleagues to live, breathe, and embed Quality, Accountability, and Trust into their ways of working.

3-Month Paid Summer Placement | High Wycombe + Hybrid Working

Looking for a summer role where you’ll gain real commercial experience, build your CV and develop practical workplace skills?

We’re offering an exciting 3-month summer placement within our Customer Operations team. This is a great opportunity for university students looking to gain hands-on experience in a fast-paced business environment while earning over the summer.

You’ll support our customer care and operations team with customer communications, data processing and administration — while also getting exposure to wider business functions to help build a well-rounded commercial understanding.

What You’ll Be Doing

• Supporting customer service operations via phone and email
• Processing customer orders and updating systems accurately
• Managing customer queries and helping resolve issues professionally
• Maintaining records and CRM systems
• Assisting with reporting and administrative tasks
• Working closely with different internal teams across the business

What Makes This Placement Different?

Alongside your day-to-day role, we’ll also offer:

• Exposure to different commercial departments
• Training and mentoring from experienced colleagues
• Insight into how large businesses operate
• Opportunities to develop workplace and communication skills
• Experience that will strengthen future internship and graduate applications

This is ideal for students interested in:

• Business
• Supply Chain & Operations
• Marketing
• Customer Experience
• Commercial Management
• Administration & Data
• General business careers

What We’re Looking For

You don’t need lots of experience — we’re more interested in attitude and potential.

We’d love to hear from students who are:

• Friendly and confident communicators
• Organised and detail-oriented
• Comfortable using Microsoft Office and systems
• Reliable and proactive
• Keen to learn and gain commercial experience
• Able to work independently and as part of a team

Why Apply?

This is more than just a summer job — it’s an opportunity to gain meaningful business experience, develop transferable skills and explore potential future career paths in a supportive team environment.

Whether you’re looking to build your CV, gain office experience or learn more about commercial business operations, we’d love to hear from you.

Benefits Baked In

All colleagues can choose from a wide range of benefits in addition to salaries, based on their individual needs.

• Three levels of pension scheme to choose from - employer contribution of up to 7.5%
• Aviva DigiCare+ Workplace App includes: 'at home' Annual Health Check, Digital GP consultations, Nutritional Consultations, Second Medical Opinions and much more
• Enhanced parental leave (and flexibility where possible to suit your needs)
• Access to funded physiotherapy sessions
• Wellbeing support and campaigns to help you stay active and healthy, be financially prepared, and support your mental wellbeing
• Opt in plans for money back towards the cost of opticians, dentist, physiotherapist and more
• A benefits platform for all, Hovis Choice:
• • £££ Savings and cashback offers on day-to-day spending
  • Eyecare vouchers
  • Cycle to work scheme