Customer Account Lead

Requisition ID: 38663

Why You Should Join Us

At Molson Coors, we've been bringing people together over a cold beer for more than 200 years. Our award-winning portfolio includes beloved brands such as Cobra, Coors, Carling, Madri Excepcional and Blue Moon, our diverse range also features popular brands like Aspall, Rekorderlig, Staropramen, and Doom Bar.

As a global leader in the beverage industry, we are deeply committed to promoting responsible drinking and driving sustainability. With a presence in over 100 countries and a team of 16,000 employees, we are dedicated to fostering a sustainable future for our communities and championing responsible drinking worldwide.

As a People First organisation, we are committed to supporting flexible working options and are happy to discuss arrangements that suit your needs.

About The Role

At Molson Coors, we’re passionate about building iconic brands and delivering exceptional experiences for our customers. We’re looking for a dynamic and commercially driven Customer Account Lead to take ownership of key customer partnerships and lead a high-performing multi-functional selling team across the UK.

This is a pivotal, customer-facing role where you will coordinate and lead all aspects of the Multi-Functional Selling Team (MFST), shaping and driving the short- to mid-term agenda (0–18 months). Acting as the primary point of contact with Senior Buying Managers, you will influence the customer strategy, build strong day-to-day relationships, and align cross-functional teams to deliver against the Annual Operating Plan (AOP).

As our Customer Account Lead, you will play a critical role in translating business and brand strategy into impactful customer plans—ensuring executional excellence while building the foundations for long-term growth.

This role is mobile and can be based from anywhere in the UK, with requirement to travel as needed.

Key Responsibilities

• Total accountability for achieving commercial targets with the customer/s ensuring people and work processes are aligned and integrated across channel with the MFST.
• Responsible for unlocking incremental commercial opportunities within the customer / channel including the overall contact strategy to execute all activities with the customer. Responsible for improving Customer Advantage Group Survey (AGS) scores by agreed level in line with company goals.
• Responsible for all aspects of the Multi-Functional Selling team for their customer portfolio and delivering all company KPI's for volume, NSR, AC, AC/HL, forecast bias, people development, and customer survey result scores (AGS).
• Responsible for the line management and coaching of direct reports to facilitate their in-role, personal and career development within Molson Coors.
• Working with the Customer Director for relevant customer/customer group to support developing and executing the strategic agenda with the full customer/customer group, with the key responsibility for the in month, quarter and year delivery of the strategy.
  
  

About You

You'll be able to show the following skills and experience through the assessment process:

• Previous experience in a similar role - such as Senior NAM or Controller.
• Proven record of building great relationships, influencing and negotiating with both internal & external customers at a senior level.
• Track record of delivering both an Annual Operating Plan (AOP) and a Long-Range Plan (LRP) with complex customers.
• Strong interpersonal skills with the ability to influence at all levels of the organisation both internally and externally.
• Commercially strong with a clear track record of being able to take accountability and delivery complex negotiations.
• Shows strong followship with colleagues and is able to take people with them especially at critical times and negotiations.
• Significant commercial experience in an FMCG environment with much of this experience working with grocers.
  
  

We know not everyone will meet every requirement. If you’re excited about this role and believe you can make a difference, we’d love to hear from you.

About Us

• We’re one of the UK’s Most Attractive Employers winning the Top Employer award for the last 13 years.
• Flexible work programmes to ensure a work life balance is maintained such as our market leading Moments That Matter for significant moments in your life.
• Commitment to the physical and mental wellbeing of all our people reflective of our People First value.
• We’re committed to raising industry standards and leaving a positive imprint on our employees, consumers, communities, and the environment.
  
  

Molson Coors; Brands to Love, Careers to Last

Molson Coors Beverage Company is an Equal Opportunity Employer, and we seek, value and respect everyone’s unique perspectives and experiences knowing that we are stronger together.

Our aim to build a skilled and highly engaged workforce that unites around our shared values and reflects our diverse marketplace; and foster a workplace where all employees’ unique talents, skills and perspectives are valued and leveraged – where all people feel that we are #BetterWithYou. This makes our talent strategy simple – we want the best talent in all our roles, regardless of their background.

We are Disability Confident Committed. If you require any additional assistance or adjustments in advance of, or during the application and/or hiring process, please contact us at [email protected].

We want you to succeed and will be happy to support you.