Credit Controller

Credit Controller

Location: inverness

Hours: 37.5

We are currently seeking a Credit Controller for a within our Credit Control Department The successful candidate will be responsible for the collections of debts, reviewing and managing credit limits and opening new accounts when necessary.

What you'll be doing:

• Maintain and collect portfolio of debts assigned.

• Keep debtors’ average days to pay below 59 days.

• Keeping debts over one month overdue to a minimum.

• Taking a proactive role in managing and collecting company debts in a timely manner, by telephone in the first instance, followed up by email/letter/rep as appropriate.

• Reviewing credit-held orders for release or action to bring to terms.

• Following up promised payments and/or negotiating payment plans.

• Identifying changes in payment patterns and propose action to avert indebtedness. Put accounts “on stop” as required.

• Opening new accounts. Checking and updating credit worthiness of both new and existing customers using Credit Safe.

• Setting and monitoring credit limits.

• Reporting new customer queries to customer service team for logging and investigation, marking the relevant invoices in dispute, and following up existing queries.

• Responding promptly to both client and internal telephone and email enquiries.

• Liaising with external sales representatives monthly to discuss debts over one month overdue and to identify customers with poor trading conditions.

• Liaison with Legal and Credit Reference Agents.

• Maintain an accurate record of all communications with the customer, for reference of other credit controllers and for use in any legal proceedings.

• Instructing sales reps/managers to collect goods when businesses start insolvency process.

• Reporting to Finance Director, including proposing write-off of irrecoverable receivables.

What good looks like:

• Ability to maintain strong relationships with customers and colleagues.

• Confident telephone manner and able to communicate on all levels in a positive, professional and diplomatic manner when liaising with others, verbally and in writing.

• Accurate, efficient and organised with the ability to prioritise tasks as needed.

• Work under pressure and within key financial deadlines.

• Versatile and flexible approach is required and the ability to work within a team.

• Customer orientated view of this role, with good customer service skills, both internal and externally, is essential.

• Proficient in Microsoft Excel and Word.

• Understands the importance of data accuracy and confidentiality.

• The ability to work with minimal supervision and make decisions relevant to the successful outcome and conclusion of the processes.

• Demonstrates a desire to learn and develop new skills.

• Ability to respond positively to new challenges and change.

• Have a professional appearance and approach.

What you'll get?

• Accredited Living Wage Employer

• Monday to Friday

• Employee discount

• Staff uniforms

• Staff social events

• Cycle to work scheme

• Discretionary annual bonus, based on company performance

• Company sick pay (after two years)

• Extra holidays (after one year)

We’re a business built on doing the right thing, being the best, and putting customers first – and this role plays a key part in delivering that for our customers every day.