Complaints Administration Assistant (Kent Headquarters)

Location of Role: Maidstone

Advert Closing Date: 15/07/2026

Starting Salary: £25,809.00 (pro-rata for part-time vacancies)

Part/Full Time: Full Time

Contract Type: Permanent

Working Pattern: Mon-Fri

Weekend/Evening Working: No

An exciting opportunity has arisen to undertake the role of Administration Assistant for the Professional Standards Complaints Department based at the Kent Police HQ, Sutton Road, Maidstone
This is a complex role that requires you to undertake various day to day activities. These can be tasks such as creating and closing complaints, answering emails, responding to voicemails, reading, and scanning post. You will also be sending outcome documents to complainants and providing supporting documents to either the Independent Office of Police Complaints (IOPC) or Office of the Police and Crime Commissioner (OPCC) to assist them with complaint reviews
The successful candidate will be able to demonstrate previous administrative experience working in a fast-paced environment. You will be able to demonstrate experience of using IT programs such as Centurion, Word, Excel, Outlook, and Teams and be confident in your ability. You will be a team player and have experience of working as part of a small and large team. You will be highly organised and able to prioritise your own workload
You will be required to gain knowledge of the complaints and misconduct regulations. Understanding the roles of the Independent Office of Police Conduct (IOPC) and the Office of The Police Crime Commissioner (OPCC) and our responsibilities under the Statutory Guidance of Complaints. You will gain an understanding of the Management of Police Information and data protection. You will gain an understanding of the Code of Ethics and Standards of Professional Behaviour
This opportunity would suit a highly motivated and dynamic individual who, can bring their wide experience of IT skills, proactive adaptability, and resilience to the team
The role will offer flexibility in terms of place of work, including the potential to work from home for those who would like to. In the event that home working is agreed for the successful candidate, there will be a requirement to regularly attend a designated ‘Team Zone’ on average one or two days a week, as agreed with the line manager. Currently the designated Team Zone for this role is located at Headquarters, Sutton Road. Please note that any excess travel costs from the existing Team Zone to any future Team Zone will not be paid and applicants are advised to take potential travel mileage increases into consideration when deciding to apply

Kent Police offer incremental increases within this salary band, therefore the salary for this position will rise to a maximum of £29,424.00.

Your application for this role will be shortlisted on the content you provide within the “reason for application” question, within the application form itself. CV’s, covering letters or attachments are not included in the shortlist. Within your “reason for application” answer, please refer to any experience, skills, and abilities you feel you have that will make you suitable for this role, based on the role criteria stated in the job advert or job description. Please provide as much detail as possible as insufficient content may mean you do not meet the shortlisting criteria, however please note this question is limited to 9000 characters and this system will count spaces and blank lines as characters. This count may differ from the Microsoft Word word count function therefore you may wish to use a different online character counter to check the characters used.

All of our posts require a level of vetting and security clearance. During the recruitment process you will be sent vetting information forms to complete.

Kent Police and Essex Police welcomes applications regardless of age, disability, gender reassignment, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sexual orientation, sex, or employment status.

Please let us know if you require extra support at any stage of the application process, or for further information regarding this position, please email us at [email protected] stating ‘Application Support and Adjustments’ in the title of your email. Alternatively, you can call us on 01245 452833. Where appropriate we will make adjustments to the selection process, working arrangements and/or the working environment provided it is reasonable in all the circumstances to do so.

If you’re not from the UK, you must be a resident in the UK and have lived here continuously for the last three years. You must also be free from restrictions with indefinite leave to remain. If you’re from the UK you must have lived here continuously for the last three years. This doesn’t apply to those serving abroad in the British Armed Forces.