Client Care Coordinator

At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners White Cross Vets is a growing family of practices with a genuine focus on delivering exceptional care for pets and outstanding experiences for clients. With our commitment to supporting our people, we are proud to have achieved a three-star Best Companies accreditation for five consecutive years. We are not only a trusted choice for pet owners but also an employer of choice within the veterinary profession

How You’ll Make a Difference

As a Client Care Coordinator, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional and compassionate experience at every interaction You’ll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications and working closely with clinical and non-clinical colleagues to ensure a positive client and patient journey

Working Pattern

This is a full-time role working 37.5 hours per week

Key Responsibilities

• Deliver a warm, professional and compassionate experience for every client and patient

• Manage appointments, telephone enquiries and client communications efficiently

• Handle cash and card payments accurately

• Maintain confidentiality and manage sensitive information appropriately

• Support colleagues across the practice to ensure the smooth day-to-day operation of reception

• Remain calm, organised and professional in a busy and emotionally demanding environment

You Might Be a Great Fit If...

You are a friendly, organised and customer-focused individual who enjoys working as part of a team. You’ll bring:

• Excellent communication skills and a professional, welcoming manner

• Experience in a customer-facing role, with a strong focus on service and attention to detail

• The ability to manage multiple tasks effectively in a busy environment

• A collaborative approach and willingness to support colleagues

• A proactive attitude, with openness to feedback and learning

How We’ll Support You

At inspiring vet care, we’re committed to supporting your development and wellbeing from the very start of your career. When you join us, you’ll benefit from:

• A key client-facing role within a supportive and collaborative practice team

• Clear career pathways with progression opportunities within client care and practice leadership roles

• Ongoing learning and development supported by experienced colleagues and practice teams

• A values-led culture focused on care, community and continuous improvement

What We Offer Our Team

• 6.6 weeks' annual leave plus your birthday off

• Increasing holiday allowance based on length of service

• Enhanced family-friendly policies, including maternity, paternity, adoption, shared parental and surrogacy pay

• Employee wellbeing initiatives including Healthcare Cash Plan and Cycle to Work scheme

• Learning and development opportunities via the inspiring vet care Academy

• Pension scheme

• Discounted veterinary care

• Voluntary benefits including Green Cars salary sacrifice scheme and access to discounts and cashback with hundreds of participating retailers

We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world-class learning resources Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow NMW

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.